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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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Act as the first point of contact for guests, managing arrivals, departures, and luggage handling. Provide concierge support and valet services, including safely driving guest vehicles.
Requires previous experience in hospitality, concierge, or customer-facing roles. A full UK driving licence is essential for valet duties.
A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
We are looking for a passionate and guest focused Luggage Porter/Door Person to join our Front Office team. This is a highly visible and guest facing role where you will act as a Luggage Porter, Door Person, concierge support and valet assistant, ensuring every guest journey is seamless from arrival through to departure.
As one of the first and last people our guests interact with, you will play a key role in creating exceptional first impressions and delivering intuitive service. You will warmly welcome guests, assist with luggage handling, support guest arrivals and departures, maintain an active presence at the hotel entrance and lobby, and ensure each interaction reflects the standards and personality of Sea Containers London.
The role also includes assisting guests with local recommendations, arranging transportation where required, supporting Front Office operations during busy periods and helping deliver memorable guest experiences. You will work closely with the wider Front Office team and play an important part in ensuring daily operations run smoothly.
As part of the role, you will also support valet services. This includes safely driving guest vehicles and assisting with vehicle management processes. Therefore, a full UK driving licence is essential for this position.
We are looking for someone with previous hospitality, concierge, guest services, luggage porter or customer facing experience who naturally enjoys engaging with people. You will be proactive, professional and confident in creating positive experiences while remaining calm in a fast-paced environment. Flexibility is important, as the role will involve shift work including evenings, weekends and holidays.
Salary: Up to £35,000 per annum including service charge
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Discounts in our spa and cinema
Contribution towards Health - Cash Plan
2 days paid volunteering leave per year
Life Assurance
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme
Location: London
THOUGHTFUL DESIGN | INTUITIVE SERVICE | STORIES THAT LAST. Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world . Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam, Riggs Washington DC, Sea Containers London, One Hundred Shoreditch London, Lyle Washington DC, Hotel Park Ave NYC and Kimpton de Witt Amsterdam
Offices: 2 Portman Street, London, England W1H 6, GB · 1250 Broadway, New York, US
There are currently 2,185 open customer service & support positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Hilton, Accor, NEXT PLC, PureGym, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 607 of the 2185 open customer service & support positions offer remote or hybrid work (91 remote, 516 hybrid).
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