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$50k–$80k/yr
Full-time
Paid Time Off, Paid Holidays, Growth Opportunity, Ongoing Training
Posted 4h ago
~40 hrs/week
Responsibilities
Review insurance estimates and prepare detailed supplement packages to maximize job profitability. Act as a liaison between sales, estimators, adjusters, and production teams to ensure accurate project documentation.
Requirements
Requires direct experience in roofing/siding insurance restoration and working knowledge of Xactimate scopes. Must be highly organized with strong negotiation skills and proficiency in roofing CRMs.
Full job description
Cedar Valley Exteriors is seeking a detail-driven and highly organized FSS (Sales Team Support Specialist) with direct experience in the roofing and siding insurance restoration industry. This role is vital in supporting our sales team by handling critical tasks related to insurance scope review, supplement preparation, and ensuring our crews have accurate, complete project documentation before build day.
This person will serve as a key liaison between sales reps, estimators, insurance adjusters, and production teams to maximize job profitability and ensure customer satisfaction on every storm restoration project.
Key Responsibilities:
Review insurance estimates (primarily Xactimate scopes) for residential roofing and siding projects.
Identify missing or underpaid line items and prepare detailed supplement packages with proper documentation and justifications.
Communicate directly with insurance adjusters and carrier representatives to negotiate supplements and scope revisions.
Collaborate with the sales team to confirm approved work scope aligns with signed contracts and customer expectations.
Assist in creating and maintaining job files, contracts, material orders, and internal project checklists.
Upload and track documents and communication in project management software (e.g., AccuLynx, JobNimbus).
Ensure crews have accurate build information and that jobs are scheduled in coordination with material and labor availability.
Stay current with local building codes, manufacturer requirements, and insurance guidelines to support accurate scope and supplement development.
Support ongoing internal training and process improvements related to insurance restoration workflows.
Required Qualifications:
Experience in roofing/siding sales support, insurance supplementing, or storm restoration.
Working knowledge of Xactimate scopes, roof measurements, and siding system components.
Familiarity with insurance claims processes in storm restoration (hail, wind, etc.).
Excellent communication and negotiation skills for dealing with insurance reps and internal teams.
Highly organized and capable of managing multiple job files and deadlines.
Proficiency in Microsoft Office (Excel, Word) and PDF editing tools.
Preferred Qualifications:
Prior experience working with roofing contractors, insurance restoration firms, or public adjusters.
Xactimate proficiency or certification is a strong plus.
Familiarity with EagleView, Hover, or similar measurement tools.
Knowledge of common roofing and siding manufacturer specifications (GAF, CertainTeed, LP SmartSide, etc.).
Bilingual (English/Spanish) is a plus.
What We Offer:
$50,000 - $80,000+ based on sales teams numbers
Paid time off and paid holidays
Opportunity for growth in a family-owned fast-paced, high-volume restoration company
Supportive family team culture and ongoing training
If you're a detail-oriented professional who understands how insurance restoration really works and you're ready to help drive successful roofing and siding projects from scope to completion, this role is for you.
Helping Property Owners Restore & Improve their Home & Asset from Storm to Finish Since 1998
Industry
Construction
Company size
11-50 employees
Headquarters
Dayton, Minnesota
LinkedIn followers
187
Expert in insurance claims management. Leader in Catastrophe restoration.
Operates in 25 states, providing roofing, siding and windows.
Offices: 13501 Balsam Ln, Suite 120, Dayton, Minnesota 55327, US · 2519 Old Lake Mary Road, Sanford, FL 32773, US · 25 Railroad Ave, Westerly, Rhode Island 02891, US · 151 Douglas Pike, Suite 6, Smithfield, Rhode Island 02917, US · 1100 Bonita Beach Rd SE, Suite 103 D, Bonita Springs, Florida 34135, US
How many Customer Service & Support jobs are open in Hartford, CT right now?
There are currently 162 open customer service & support positions in Hartford, CT listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hartford, CT?
Companies currently hiring include Connecticut Children's, CVS Health, Signal Tru Brand, St. Peter's Health Partners, GoHealth Urgent Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hartford, CT?
Yes — 31 of the 162 open customer service & support positions offer remote or hybrid work (14 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Hartford, CT?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.