EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and med…
Muhlenberg Township, Pennsylvania, United States · On-site
Senior$499M raised
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by …
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by …
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by …
Skills: Battery Technologies, UPS Systems, Power Distribution Equipment, Technical Troubleshooting, Commissioning
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by …
Skills: Battery Technology, UPS Systems, Power Distribution, Troubleshooting, Technical Leadership
Sumter County, South Carolina, United States · On-site
Entry level$499M raised
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
Skills: Mig welding, Metal fabrication, Blueprint reading, Tape measure usage, Sheet metal fitting
Town of De Witt, New York, United States · On-site
Senior$499M raised
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by …
Skills: Battery Technology, UPS Systems, Power Distribution, Troubleshooting, Technical Leadership
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
Skills: Field service, Preventative maintenance, Troubleshooting, Electrical systems, Mechanical aptitude
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
Skills: Field service, Preventative maintenance, Troubleshooting, Mechanical aptitude, Electrical systems
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by …
Skills: Project Management, Construction Management, Budgeting, Scheduling, Customer Service
ABSL Space Products, a division of EnerSys Advanced Systems, is the world’s leading manufacturer of lithium-ion batteries for space applications. From our Longmont, CO facility, our team designs advanced lithium-ion batt…
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
Skills: Warehouse management, Production scheduling, Continuous improvement, Process mapping, Safety standards
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
Skills: PLC Programming, Robot Programming, Allen Bradley, Modicon, Adept
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide hea…
Skills: Forklift operation, Preventive maintenance, Equipment repair, Machining, Hydraulic systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability
Posted 1d ago
~40 hrs/week
Responsibilities
Provide strategic leadership for the customer service function to ensure a best-in-class experience for defense, government, and commercial customers. Oversee day-to-day operations including order processing, complaint resolution, and the monitoring of performance metrics.
Requirements
Requires a Bachelor's degree in Business, Supply Chain, or a related field and at least 5 years of progressive experience in customer service or account management. Proficiency in ERP/CRM systems and Microsoft Office is essential, with a preference for experience in the defense industry.
Full job description
EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.
Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.
What We Offer:
Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
401(k) Matching – 100% match at a 6% contribution level
Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.
At EAS, we don’t just build batteries – we power systems and devices that protect not only individual citizens but communities across the world.
If you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!
The Customer Service Manager provides strategic leadership for the customer service function, ensuring a best-in-class customer experience for defense, government, and commercial customers. This role is responsible for overseeing customer support operations, order management, customer satisfaction, complaint resolution, and service performance while establishing processes and performance metrics that drive operational excellence. The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and support organizational growth through effective communication, continuous improvement, and customer-focused solutions.
Essential Duties and Responsibilities
Lead the day-to-day customer service function, ensuring exceptional support for defense, government, and commercial customers while maintaining high levels of customer satisfaction.
Oversee customer quotations, order processing, returns, and customer communications to ensure accuracy, responsiveness, and timely fulfillment.
Partner with Business Development, Sales, Program Management, Operations, and other cross-functional teams to align priorities, resolve issues, and support business objectives.
Develop and maintain strong customer relationships by serving as a key point of contact for escalated issues and ensuring timely resolution.
Establish, monitor, and report customer service key performance indicators (KPIs), providing recommendations to improve service levels, operational efficiency, and customer satisfaction.
Manage the customer complaint process, ensuring investigations and documentation are completed in accordance with ISO quality management procedures.
Oversee the administration, documentation, and analysis of annual customer satisfaction surveys, identifying opportunities for continuous improvement.
Support assigned customer accounts by managing forecasting, quotations, order management, and ongoing sales support activities.
Ensure the accuracy and integrity of customer, sales, and order information maintained within ERP, CRM, and other business systems.
Drive continuous improvement initiatives by evaluating customer service processes, identifying opportunities to increase efficiency, and implementing best practices.
Collaborate with leadership to support strategic business initiatives, customer retention, and revenue growth.
Qualifications
Required Qualifications
Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field; equivalent combination of education and relevant experience may be considered.
5+ years of progressive experience in customer service, inside sales, account management, or order management.
Experience using ERP systems (e.g., Visual ERP) and CRM software to manage customer orders, quotations, and account information.
Experience managing customer complaints, issue resolution, and customer satisfaction initiatives.
Strong proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Ability to analyze customer service metrics and prepare reports for leadership.
Ability to obtain and maintain any required government or customer facility access, if applicable.
Preferred Qualifications
Prior experience supporting U.S. Government, Department of Defense (DoD), or military customers.
Experience working within an ISO 9001 or other quality management system.
Previous leadership or supervisory experience, including leading teams or coordinating cross-functional initiatives.
Experience supporting sales operations, forecasting, and customer account management.
Knowledge of government contracting or defense industry business practices.
Experience implementing process improvements and customer service best practices.
Core Competencies
Customer Focus
Leadership and Team Collaboration
Relationship Management
Communication and Interpersonal Skills
Problem Solving and Decision Making
Conflict Resolution and Negotiation
Strategic Thinking
Process Improvement and Continuous Improvement
Organizational and Time Management
Analytical Skills and Attention to Detail
Adaptability and Flexibility
Accountability and Results Orientation
Professionalism and Integrity
General Job Requirements
This position will work in an office setting, expect minimal physical demands.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.
Related keywords
Visual ERPCRMISO 9001ITARDepartment of DefenseGovernment ContractingSupply Chain ManagementKPIsSales OperationsCustomer RetentionAerospaceDefense IndustryMedical IndustryStored Energy Solutions
Appliances, Electrical, and Electronics Manufacturing
Company size
5,001-10,000 employees
Headquarters
Reading, PA
LinkedIn followers
80,462
Total funding
$499M
EnerSys is a global leader in stored energy solutions helping industrial, infrastructure and defense customers address critical power and operational needs with batteries, chargers and other power equipment. The company delivers integrated solutions that combine energy storage technologies, power electronics, software-enabled intelligence, technical expertise and comprehensive global customer support. EnerSys supports customers across communications networks, data centers, energy infrastructure, material handling, transportation, aerospace and defense — including applications where power continuity is essential. Serving customers in more than 100 countries, EnerSys helps organizations manage energy more reliably, efficiently and intelligently in complex operating environments where uptime, safety and resilience matter.
Offices: 2366 Bernville Rd,, Reading, PA 19605, US · Baarerstrasse 18, Zug, 6300, CH · RUE FLEMING 55, ARRAS, 62300, FR · Dieckstraße 42, Hagen, North Rhine-Westphalia 58089, DE · ulica Leszczynska 73, Bielsko-Biała, Śląskie 43-300, PL
stored energy solutionsbattery and back up powerenergy systemschargers and power electronicsaerospace and defenceindustrial UPStelecombroadband and wirelessmaterial handlingtransportation
Appliances, Electrical, and Electronics Manufacturing
Company size
5,001-10,000 employees
Headquarters
Reading, PA
LinkedIn followers
80,462
Total funding
$499M
EnerSys is a global leader in stored energy solutions helping industrial, infrastructure and defense customers address critical power and operational needs with batteries, chargers and other power equipment. The company delivers integrated solutions that combine energy storage technologies, power electronics, software-enabled intelligence, technical expertise and comprehensive global customer support. EnerSys supports customers across communications networks, data centers, energy infrastructure, material handling, transportation, aerospace and defense — including applications where power continuity is essential. Serving customers in more than 100 countries, EnerSys helps organizations manage energy more reliably, efficiently and intelligently in complex operating environments where uptime, safety and resilience matter.
Offices: 2366 Bernville Rd,, Reading, PA 19605, US · Baarerstrasse 18, Zug, 6300, CH · RUE FLEMING 55, ARRAS, 62300, FR · Dieckstraße 42, Hagen, North Rhine-Westphalia 58089, DE · ulica Leszczynska 73, Bielsko-Biała, Śląskie 43-300, PL
stored energy solutionsbattery and back up powerenergy systemschargers and power electronicsaerospace and defenceindustrial UPStelecombroadband and wirelessmaterial handlingtransportation