El Salitre, Jalisco, Mexico · Hybrid
Eaton’s Corporate Sector division is currently seeking a IT Business Analyst & Process Owner ServiceNow. What you’ll do: The Business Analyst works closely with the Product Owner to define, refine, and decompose epics an…
Skills: ServiceNow, Business Analysis, Process Improvement, User Stories, Product Backlog
El Paso, Texas, United States · On-site
Eaton’s ES AMER ARS PDCAD division is currently seeking a Engineering Technician. The hours for this role are 6:00 a.m. - 3:00 p.m. The hourly rate for this position is $30/hr per hour. Please note the salary information…
Skills: Autodesk Inventor, Mechanical design, 3D modeling, Bills of materials, Electrical schematics
Menomonee Falls, Wisconsin, United States · Hybrid
$167k–$245k/yr
Eaton’s ES AMER NAS division is currently seeking an Area Sales Manager. This is a hybrid-based position where candidates for this role must reside within 50 miles of our Menomonee Falls, WI location to be considered for…
Skills: Sales management, Channel development, Leadership, Talent development, Account strategy
Golden, Colorado, United States · Remote OK
$152k–$154k/yr
Eaton’s division is currently seeking a Lead Engineer. The expected annual salary range for this role is $152,443 - $154,000 a year. Please note the salary information shown above is a general guideline only. Salaries ar…
Skills: Firmware development, Software development, C+, C++, Python
City of Industry, California, United States · Hybrid
$142k–$209k/yr
Eaton's North America Sales Division is currently seeking a Lead Sales Engineer to join its team. This role will be based in the City of Industry, CA location and will support customers throughout the Greater Los Angeles…
Skills: Sales strategy, Consultative selling, Power distribution, Technical application support, Customer relationship management
Reno, Nevada, United States · On-site
Eaton’s ES GEIS BLD division is currently seeking a Machine Operator II (3rd Shift) - Presses at our Reno, NV facility! The hourly rate for this position is $22.73 + $1 shift differential per hour. CORE HOURS: 5:45AM - 2…
Skills: Machine operation, Troubleshooting, Quality control, SAP, Data entry
Charlotte, North Carolina, United States · Remote OK
$86k–$126k/yr
Eaton’s Corporate Sector is currently seeking a Manufacturing/Industrial Engineer focused on Capacity & Time Study to join our team. This is a remote based position with expected travel of 75%. All candidates must curren…
Skills: Capacity modeling, Time study, Cycle time analysis, Industrial engineering, Manufacturing operations
Beachwood, Ohio, United States · Hybrid
$203k–$297k/yr
Position Summary: The Vice President, Human Resources, North America Sales and Commercial Operations, Electrical Sector Americas serves as the strategic HR leader and trusted advisor for the Commercial business within El…
Skills: Strategic HR Leadership, Talent Management, Succession Planning, Organizational Design, Leadership Development
Sumter, South Carolina, United States · On-site
$114k–$143k/yr
Eaton’s division is currently seeking a Quality Engineering Supervisor. The expected annual salary range for this role is $114,000 - $143,000 a year. Please note the salary information shown above is a general guideline …
Skills: Root cause analysis, Quality management systems, ISO 9001, Lean manufacturing, 8D problem solving
Buffalo, New York, United States · Hybrid
$124k–$182k/yr
Eaton’s ES AMER NAS division is currently seeking a Lead Service Sales Engineer within 50 miles of Syracuse, NY, Amherst, NY, Clifton Park, NY, or Rochester, NY. What you’ll do: Position Overview: The primary function of…
Skills: Electrical sales, Field service, Technical expertise, Customer relationship management, Solution selling
Greenwood, South Carolina, United States · On-site
Eaton’s ES AMER ARS division is currently seeking a Receiving Coordinator - 1st Shift to join our team! The core hours are Monday through Friday from 7:30am until 3:30pm. The rate for this position is $22.83 per hour. Th…
Skills: Inventory management, Logistics, Forklift operation, Pallet jack operation, Problem-solving
Coraopolis, Pennsylvania, United States · Hybrid
$105k–$154k/yr
Eaton’s PCS Group (Protection, Controls and Solutions) Advanced Technology Team is currently seeking a Lead Electrical Engineer to join our fast-paced team of engineers in developing cutting-edge technology for our next …
Skills: Embedded hardware design, Altium, Circuit design, AC/DC power systems, USB
Jackson, Michigan, United States · On-site
$71k–$105k/yr
Eaton’s IS AER FED division is currently seeking a Financial Analyst. This position will be located at our Jackson, MI facility. This position serves as the Financial Analyst for the Jackson, MI manufacturing plant withi…
Skills: Financial reporting, Accounting functions, Forecasting, Variance analysis, Profit planning
Reynosa, Tamaulipas, Mexico · On-site
Eaton’s IS VEH EMB division is currently seeking a Sr Manufacturing Engineer. Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new com…
Skills: Manufacturing engineering, Process documentation, PFMEA, Work instructions, Safety machine guarding
Asheville, North Carolina, United States · On-site
Eaton’s ES AMER ARS division is currently seeking a ATS Assembler III - Copper Installer- 2nd shift. The hourly rate for this position is $22.00 per hour. The shift hours are Monday-Thurs - 3:30pm-2:00am. Please note the…
Skills: Copper fabrication, Electrical assembly, Wiring, Schematic reading, Blueprint reading
Dallas, Texas, United States · Remote OK
$69k–$101k/yr
What you’ll do: Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Electronics Technician to join our team of world-class customer service professionals. This position is based in t…
Skills: Electronics repair, Power systems, Battery technologies, Preventative maintenance, Troubleshooting
Ranjangaon, Maharashtra, India · On-site
What you’ll do: Eaton announced, on June 11, 20206, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the fi…
Skills: Lean Six Sigma, Continuous Improvement, Lean Manufacturing, Operational Excellence, Industry 4.0
Richmond, Virginia, United States · On-site
Eaton’s ES AMER ESS division is currently seeking an Assembler (2nd Shift) at our Oakleys Ct site in Richmond, VA. The pay rate for this position is $19.47 + $2.00 shift differential per hour. This site is currently offe…
Skills: Wiring, Mechanics, Industrial equipment, Welding, Brazing
Richmond, Virginia, United States · On-site
Eaton’s ES AMER ESS division is currently seeking a Assembler - 1st Shift at our Oakleys Ct site in Richmond, VA. The hourly rate for this position is $19.47 per hour. HOURS: 7:00am - 3:30pm Why work at Eaton? Health ben…
Skills: Wiring, Mechanics, Standard Operating Procedures, Industrial equipment, Visual inspection
Reno, Nevada, United States · On-site
$71k–$105k/yr
Eaton’s GEIS (Global Energy Infrastructure Solutions) division is currently seeking a Production Supervisor - 1st Shift to join the team. This is an onsite role based at the Reno, NV manufacturing facility. Relocaton ass…
Skills: Operations leadership, Production planning, Lean manufacturing, Safety management, Quality control
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The Business Analyst and Process Owner will define and prioritize product backlogs while acting as a liaison between business stakeholders and engineering teams. They are responsible for designing process roadmaps, ensuring process efficiency, and delivering training to maintain high standards across the ServiceNow platform.
Candidates must hold a Bachelor's degree in IT or a related field and possess at least 5 years of experience in business analysis. Additionally, a minimum of 3 years of experience working with the ServiceNow platform is required, along with strong problem-solving and communication skills.
Eaton’s Corporate Sector division is currently seeking a IT Business Analyst & Process Owner ServiceNow.
The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog. They work with the product owner to prioritize epics and stories that ultimately feed into a product roadmap. Their understanding of what should be built is derived from working with stakeholders to gain an in-depth understanding of critical application requirements.
The Business Analyst is also the primary point of contact for the engineering team to gain user story clarification and direction. They act as a liaison between engineering and the business. They have a deep understanding of the acceptance criteria for user stories and have influence on how a solution should be designed to meet the requirements.
The Process Owner ensures the effectiveness and efficiency of IT Process(es) within an organization; Produces Process Documentation and Training materials; Delivers regular training and coaching; Strives for industry best practices as the basis for the Process; Gathers, understands, and implements efficiency and improvement opportunities via Benchmarking and Customer & Stakeholder Engagement; Regularly reviews Metrics and Trending to ensure health of the Process; and acts as the first point of contact for the Process area.
Job Responsibilities
-Gain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in.
- Support the Product Owner team in decomposition of epics into features and user stories
- Support the Product Owner team in prioritization of the product backlog
- Support estimation of epics, features, technical enablers, and user stories
- Ensure the readiness of user stories with clear definitions of ready criteria (DoR)
- Support issue resolution within the product
- Verify and validate user stories and solutions
- Clarify user stories and business questions raised by the team
- Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs.
- Identify and document test scenarios and test data by working closely with the Test team
- Act as liaison between business stakeholders and the technical team ensuring user story completeness
- Analyze data models to deliver logical conclusions
- Work with business stakeholders to define the data required for product operation
- Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs
- Communicates goals for Process increments and releases
- Manages partnership with Process users, stakeholders, and customers
- Owns support issue resolution on a Process level
- Develops and maintains Process’ Test Plans, and is responsible for ensuring proper Testing of the Processes is completed
- Functional expert in areas related to the Product
- Evangelist for the Processes throughout the enterprise and ensures proper usage
- Works closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholders
Education level required
- Bachelor's degree in IT or related (Must)
Years and area of experience required
- 5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
- 3+ years of experience working with ServiceNow
Technical knowledge
- Being proficient in inventing processes or systems needed to implement changes
- Understanding of tools used to analyze data models to deliver logical conclusions
- Competence in writing reports and making presentations to highlight the effect of changes made
- Understanding of testing software tools
- Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.
- Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.
- A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activities
- Problem-Solving Abilities - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions.
- Deep understanding of user, stakeholder, & customers needs
- Process roadmap creation and vision articulation
- Fully bilingual
Soft skills
- Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes
- Familiarity with design thinking methodologies
- Ability to influence product roadmaps
- The ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
- Data orientation and ability to make data-based decisions
- Comfortable working directly with business leaders, external customers, and engineers
- Proven ability to drive change across organizational boundaries
- Experience working with diverse, global cultures, organizations and teams
- Passion for Process area and customer experience
- Customer & stakeholder engagement and communications skills
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
