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The role involves diagnosing faults and repairing or replacing Costa Express equipment to ensure operational efficiency. It also requires providing first-class customer service to partners and communicating technical issues through escalation points.
Applicants should be agile workers with experience in electrical or mechanical engineering roles using service equipment. Candidates must be able to remain calm under pressure and ideally reside within the specified Birmingham postcode areas.
Field Service Engineer – Birmingham – From £36,450 per annum - Permanent
(B6, B20, B21, B23, B42, B43, B44 Postcodes Only)
Applicants ideally must reside in the above postcode areas
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And there’s never been a better time to join us as a Field Service Engineer.
So, why Costa?
We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
Who you are
It’s your unique ingredients we’re interested in:
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37,5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with [email protected]
Reimagining Coffee Experiences to Make a Difference
At Costa Coffee, we’ve been crafting with heart and changing the coffee game since 1971. Now part of The Coca-Cola Company, we proudly operate in over 50 countries, and we’re still growing! And we’re much more than our beloved stores. Consumers all over the world can now enjoy Costa Coffee in our Ready-To-Drink range, our innovative self-serve machines, including Express, or our thriving At Home offering. And let’s not forget our global partnerships that help us trailblaze new markets and spaces every single day. Here at Costa, we’re all about reimagining coffee experiences to make a difference.*** Along with our growth ambitions, we really do care about the communities we serve. From local charity partners, to coffee farmers and our much-loved Costa Foundation, making a difference is part of who we are. At the heart of our culture are our values: discipline, passion, warmth, courage, and trust. We are Disciplined to Deliver, have a Passion for Progress, we Win with Warmth, have the Courage to Challenge, and are Trusted Team Players. For us, it’s about creating a supportive and inclusive environment where everyone can be themselves, take on new challenges and enjoy some amazing career experiences. Sound like your cup of coffee? Take a look at our latest opportunities below. https://costacareers.co.uk/
Offices: 1A Wimpole St, London, W1G 0EA, GB · 9 Knaves Beech, High Wycombe, England HP10 9, GB · Christopher Martin Road, Basildon, England SS14 3, GB · No. 1318 Sichuan North Road, Hongkou District, Floor 30, Shengbang International Building, Shanghai, Shanghai 200080, CN · Chlodna 52 Streeet, Warsaw, Warsaw 00-872, PL
There are currently 579 open customer service & support positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include School of Medical Sciences, University of Birmingham, Great Clips Inc., Howden Ireland, Marks and Spencer, NEXT PLC, among others. Browse the listings above to see every active employer.
Yes — 130 of the 579 open customer service & support positions offer remote or hybrid work (26 remote, 104 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
