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Hotel Guest Room Attendant Holiday Inn Express and Suites
Staunton, Virginia, United States · On-site
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Entry level
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Hotel Guest Service Agent Holiday Inn Express and Suites
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Full-time
Posted 11d ago
~40 hrs/week
Responsibilities
The Hotel Guest Service Agent manages front desk operations, including check-in, check-out, and reservation handling to ensure a positive guest experience. They also resolve guest concerns, process payments, and coordinate with other hotel departments to maintain service standards.
Requirements
Candidates should have previous customer service experience and basic math skills for billing and currency transactions. Proficiency in English is required, while hospitality experience and multilingual abilities are preferred.
Full job description
About Company:
Our Vision
Our vision is to become the premier hotel development company with a concentration in Washington, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.
Our Mission
Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.
About the Role:
The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival until departure. This position is responsible for managing front desk operations, including check-in and check-out procedures, handling reservations, and addressing guest inquiries with professionalism and efficiency. The role requires a proactive approach to problem resolution, ensuring that any guest concerns are promptly and effectively managed to maintain high satisfaction levels. Additionally, the agent supports billing processes and manages foreign currency transactions accurately, contributing to the smooth financial operations of the hotel. Ultimately, this role is essential in creating a welcoming atmosphere that encourages repeat visits and positive reviews.
Minimum Qualifications:
Previous experience in a customer service role, preferably but not required in the hospitality industry.
Basic math skills for billing and handling foreign currency.
Ability to communicate clearly and professionally in English.
Preferred Qualifications:
Experience working in a hotel or similar hospitality environment.
Multilingual abilities to assist a diverse guest population.
Familiarity with additional phone systems and advanced billing software.
Physical ability to lift and bend as required for luggage handling.
Responsibilities:
Greet and welcome guests upon arrival, providing a warm and professional first impression.
Manage check-in and check-out procedures efficiently using hotel reservation and billing systems.
Handle guest inquiries, requests, and complaints promptly, ensuring effective problem resolution.
Process payments, including handling foreign currency transactions accurately and securely.
Coordinate with housekeeping and room service teams to fulfill guest needs and maintain room readiness.
Maintain accurate records of guest information and reservations using phone and computer systems.
Assist guests with special requests and provide information about hotel services and local attractions.
Lift and bend as necessary to manage luggage and assist guests with their belongings.
Skills:
The required skills such as front desk management, hotel reservations, and billing are utilized daily to ensure smooth guest check-in and check-out processes. Customer service and problem resolution skills are critical for addressing guest concerns promptly and maintaining satisfaction. Proficiency with phone systems and handling foreign currency enables effective communication and accurate financial transactions. The ability to lift and bend supports physical tasks like assisting guests with luggage and room service coordination. Preferred skills, including multilingual communication and advanced software knowledge, enhance the ability to serve a diverse clientele and streamline operational efficiency.
We provide the ultimate guest experience through exceptionally talented people committed to providing true hospitality.
Industry
Hospitality
Company size
501-1,000 employees
Founded
1996
Headquarters
Glen Allen, Virginia
LinkedIn followers
4,534
Kalyan Hospitality is dedicated to providing the ultimate guest experience through exceptionally talented associates who are committed to providing true hospitality.
We are a full-service, Virginia based company providing management, development, consulting, and accounting expertise for the hospitality industry. Since its inception in 1996, the company’s portfolio has grown to include 40 hotels and encompasses over 4,000 rooms. With a strong commitment to growth, Kalyan continues to invest in future developments, acquisitions, renovations, and ongoing improvements for our properties.
Our Vision is to become the premier hotel development company in Central Virginia; committed to excellence through the strategic development and continued innovation in the hospitality industry. Through honesty, dedication, and empowerment, we will exceed our fellows' (guests, associates, and investors) expectations and enhance the value of our fellows’ investments.
Offices: 11520 Nuckols Rd, Ste 101, Glen Allen, Virginia 23059, US
How much do Customer Service & Support jobs in Virginia pay?
Based on 2828 listings with disclosed salaries, most customer service & support jobs in Virginia pay between $47k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Virginia right now?
There are currently 22,194 open customer service & support positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Virginia?
Companies currently hiring include Domino's, Advance Auto Parts, Lowe's Companies, Inc., Dollar Tree Stores, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Virginia?
Yes — 1055 of the 22194 open customer service & support positions offer remote or hybrid work (530 remote, 525 hybrid).
How do I apply for Customer Service & Support jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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