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Part-time
high school
Medical, Dental, Vision, 401(k) with company match, Voluntary Short Term Life & Accidental Death Insurance, Hotel Discounts
Posted 22h ago
~40 hrs/week
Responsibilities
The Front Desk Associate is responsible for managing guest check-ins, check-outs, and reservations while providing professional hospitality services. They also handle financial transactions, coordinate with housekeeping, and provide information regarding hotel services and local attractions.
Requirements
Candidates must have a high school diploma or equivalent and be proficient with computers. The role requires exceptional communication skills and the flexibility to work weekends and holidays.
Full job description
If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.
The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile! If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!
The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.
Provide the highest quality of service to the customer at all times.
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
Receive and transmit mail, phone, and written messages for guests.
Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
Keep the Front Desk area neat, clean, and free of safety hazards.
Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
Responsible for proper telephone etiquette.
Develop a thorough knowledge of Emergency procedures.
Other duties as assigned by the supervisor
Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
Has a sincere desire to exceed guest expectations
Must have exceptional oral and written communication skills
Must be dependable
Must have computer proficiency
Must have a minimum of a high school diploma or equivalent
Must be able to work weekends and holidays
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
LTD Hospitality Group, a premier hotel development and management company in the Mid-Atlantic region, is proud to be a distinguished leader in the hospitality industry with a portfolio of the finest brands available. Headquartered in Virginia Beach, VA., LTD has been delighting our guests with top rate accommodations and superior service for more than 25 years.
LTD Hospitality Group’s mission is to drive value by delivering first class service to each and every one of its partners, who are its customers, investors, team members, and brands. In our constant pursuit to be better, we are on a continual, intentional quest for opportunity, leaving no possibility unexplored. Our strength lies in our people, our relationships, and the family values that are a cornerstone of our organization. It is because of these core values that at each of LTD’s exclusively designed and superbly managed hotels, you will find unparalleled excellence around every corner.
Offices: 2829 Guardian Ln, Suite 120, Virginia Beach, Virginia 23452, US · 500 N Janes Ave, Bolingbrook, Illinois 60440, US · 1454 Crossways Blvd, Chesapeake, Virginia 23320, US · 725 Woodlake Dr, Chesapeake, Virginia 23320, US · 1402 Richmond Rd, Williamsburg, Virginia, US
Hotel ManagementHotel DevelopmentAsset ManagementHospitality and TourismLodging and Accommodation ProviderHotel AnalysisHotel Ownershipand Hotel ConstructionInformation TechnologyAsset Management
How many Customer Service & Support jobs are open in Newport News, VA right now?
There are currently 427 open customer service & support positions in Newport News, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Newport News, VA?
Companies currently hiring include Riverside Health, Dollar Tree Stores, Domino's, Casey Auto Group, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Newport News, VA?
Yes — 11 of the 427 open customer service & support positions offer remote or hybrid work (5 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Newport News, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.