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Overall Job Summary This position is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute “start to finish” variable tasks such as planograms, signage…
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$19/hr–$24/hr
Full-time
professional certificate
Health insurance, AD&D insurance, Short-term disability insurance, Long-term disability insurance, 401(k) or Roth with 4% company match, Dental coverage
Posted 7d ago
~40 hrs/week
Responsibilities
The Help Desk Technician serves as the first point of contact for end users, resolving technical issues and documenting support tickets. They are responsible for configuring hardware and software, maintaining network infrastructure records, and ensuring clear communication with clients.
Requirements
Candidates must have at least 2 years of experience in technical support and possess strong customer service and problem-solving skills. Professional certifications such as CompTIA A+, Network+, or MTA are required or must be obtained within 6 months of hire.
Full job description
Location: Columbus, Ohio Regular Hours: 40 per week, M-F, office open 7am to 6pm EST Pay Range: $19.00 to $24.00 Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1
**This position is on-site in our Columbus, Ohio office. Hybrid privilege available after 90 days of employment.
Who We Are
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
Key Responsibilities
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
Conduct and document network audits, and maintain up-to-date client infrastructure records.
Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.
Qualifications
Minimum 2 years' experience in Help Desk or Technical Support.
Exemplary customer service skills and a client-first mindset.
CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
MTA - Operating, Networking, and Security Fundamentals (or equivalent).
Basic network troubleshooting skills.
Experience supporting Windows and MacOS environments.
Strong communication, active listening, and problem-solving skills.
Ability to multi-task, adapt quickly, and work well in a team.
Benefits
100% paid employee health care premium
100% paid employee AD&D, STD, and LTD premiums
401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
Low-cost dental and vision coverage
Financial assistance for ongoing professional development and training
Monthly mobile phone allowance
15 days PTO annually (accrued) and Flex Time
6 paid holidays
Free snacks and beverages onsite
Working Conditions
Hybrid role requiring regular office presence
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer equipment, and similar tools
Why Astute?
We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT services across the region.
Related keywords
Help DeskTechnical SupportIT ServicesCybersecurityNetwork ManagementWindowsMacOSMicrosoft 365CompTIA A+Network+MTAHardwareSoftwareNetwork AuditsInfrastructureCustomer Service
Managed IT | Cybersecurity | Microsoft 365 | Azure | Co-Managed IT | AI | Projects | Backup and Recovery | Cloud
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1998
Headquarters
Dublin, Ohio
LinkedIn followers
4,025
Since 1998, Astute Technology Management has been providing IT management and support to small and mid-sized businesses in Ohio that increases employee productivity through dependable technology solutions and trusted client support. At Astute Technology Management, our focus on authentic client relationships is the reason we have a 98% customer satisfaction rating. Our perfect 5-star ratings on Google and Facebook demonstrate our dedication to excellence.
To make things even more convenient for the businesses we work with, our help desk hours extend beyond 5pm. When you choose to work with Astute Technology Management, you get a team of dedicated IT experts to help your business operations run seamlessly. Our rigorous network health monitoring, 24-hour help desk support, monthly network assessments and strategic IT planning help the businesses we work with run more effectively. Contact us today; we will work with your team to offer practical solutions to complicated problems and take the hassle out of IT.
Offices: 6890 Perimeter Dr., Suite C, Dublin, Ohio 43016, US · 3975 Erie Ave, Cincinnati, Ohio 45208, US · 1310 Dublin Rd, Columbus, Ohio 43215, US
Managed ServicesCloud ComputingNetwork Monitoring and ManagementData Backup and RecoveryNetwork SecurityIT Service ProviderVoIPCloudVirtualizationServer Migrations
How much do Customer Service & Support jobs in Ohio pay?
Based on 2415 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 29,434 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., AutoZone, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
Yes — 1385 of the 29434 open customer service & support positions offer remote or hybrid work (672 remote, 713 hybrid).
How do I apply for Customer Service & Support jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.