Administrative Supervisor - Laboratory Client Services - Mount Sinai Hospital/Mount Sinai Corporate Office - Full Time/Days
New York, New York, United States · On-site
$70k–$89k/yr
Senior$42M raised
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Skills: Team leadership, Customer service, Problem solving, Laboratory information system, Data procurement
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Village of Lake Success, New York, United States · On-site
$47k–$75k/yr
Entry level$2M raised
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$70k–$89k/yr
Full-time
associate degree, bachelor degree, professional certificate
Posted 9d ago
Apply by Aug 3
~40 hrs/week
Responsibilities
The Administrative Supervisor leads and develops the customer service team to ensure efficient laboratory operations and high-quality patient care. They are responsible for managing daily administrative tasks, overseeing team performance, and resolving complex customer inquiries.
Requirements
Candidates must have at least an associate degree and 5+ years of experience in a laboratory setting, along with 2+ years in healthcare client services. Strong computer skills and the ability to work on-site in a laboratory environment are essential.
Full job description
The Administrative Supervisor will be responsible for leading, coaching and developing their team to ensure successful customer service operations. This role will also assist in all client service functions such as responding to inquires made by users of the Mount Sinai Laboratory regarding clinical test specifications and communicating patient’s test results and other data to healthcare professionals in a timely manner along with their team members.
This role requires strong organizational, interpersonal and problem-solving skills, as well as the ability to lead, multi-task and communicate effectively are keys to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
The LSR has access to confidential patient data available on the Lab Information System (LIS) and processes both incoming and outgoing telephone calls and faxes through an Automated Call Center program. The LSR must also have the ability to properly communicate with State and City health departments, as required by law.
The LSR is responsible for monitoring customer service team performance, aid in the development of customer service policies and procedures, train and mentor customer service staff, handle customer complaints and inquires and identify customer service trends and recommend process improvements.
In addition, the LSR performs duties related to problem discovery and resolution and works closely with the supervisory staff in Central Accessioning and other departments within the Center for Clinical Laboratories. The LSR must also have a strong knowledge of computers and must be capable of learning data procurement through utilization of the Laboratory Information System.
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
An integrated health care system providing exceptional medical care to our local and global communities.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2013
Headquarters
New York, NY
LinkedIn followers
330,185
Total funding
$42M
The Mount Sinai Health System is an integrated health system committed to providing distinguished care, conducting transformative research, and advancing biomedical education.
Structured around seven hospital campuses and a single medical school, the Health System has an extensive ambulatory network and a range of inpatient and outpatient services—from community-based facilities to tertiary and quaternary care.
WHO WE ARE
We are compassionate collaborators—48,000 strong—working to heal, teach, and advance medicine in New York City and throughout the world.
WHAT WE BELIEVE
We believe in challenging the status quo. Forging a new pathway in clinical excellence is only possible by putting the patient at the center of the experience.
WHY WORK WITH US
Here, innovation is valued and collaboration is integral. Mount Sinai is full of friendly, helpful people who share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home—culturally, ethnically, in outlook and lifestyle. When you join us, you become part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize healthcare together.
Offices: 150 East 42nd Street, New York, NY 10017, US · 310 E 14Th St, New York, NY 10003, US
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