Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
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Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
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Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s po…
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Part-time
associate degree, professional certificate
Upskilling Tools, Career Development Resources
Posted 9d ago
~40 hrs/week
Responsibilities
Lead and direct front-line Guest Services staff to ensure an exceptional guest experience across MSG venues. Manage daily operations, including pre-shift meetings, staff coaching, and coordination with security and accessibility services.
Requirements
Requires 3-5 years of supervisory experience in entertainment, sports, or theatre operations. Preferred candidates have at least 60 college credit hours or equivalent certifications and must be able to pass an alcohol management program.
Full job description
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout the MSG Venues by leading and directing front-line Guest Services Staff. The role will focus on partnering across departments to get work done through others in a fast-paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report into the Guest Services Management Team.
What will you do?
Accountable for daily supervision and leadership of front-line Guest Services Staff
Demonstrate a positive attitude and operate with high energy throughout the entire shift
Function as a role model to front line colleagues by demonstrating an optimistic demeanor, and achievement of company objectives and goals
Ability to work collaboratively with Security and other departments during events and in an emergency.
Assess, evaluate and coach front-line Guest Services Staff
Provide consistent, fair and timely feedback to front-line Guest Services Staff
Manage the content and delivery of pre-shift meetings
Ensures that front-line Guest Services Staff are performing their overall job functions, maintaining uniform standards, and delivering exceptional guest experiences.
Highly responsive to emergencies in a fast-paced, time sensitive environment.
Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
Addresses customer concerns and questions in a timely and efficient matter while offering recovery solutions when necessary.
Assists with pre-event setup duties including front-line Guest Services Staff assignments.
Inspects and ensures guest environments are up to venue standards and all emergency exit pathways are clear and accessible prior to opening.
Works with Accessibility Services group as necessary for possible seat relocations.
Recommend and enforce disciplinary actions as necessary.
Act as a liaison between upper management and staff.
Ensure all company policies and standards are being met.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
Demonstrate experience completing reports and documenting staff performance
Ability to engage and develop collaborative relationships and influence within team and across departments
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Ability to hold team accountable for outcomes and monitor performance
Demonstrate experience coaching, mentoring and developing staff to perform at high levels
Commitment to providing a high-quality service experience for guests
Possess exceptional attention to detail and follow-up skills
Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
Must be available to work a flexible schedule inclusive of early mornings, weekends, nights, and holidays
Must be willing to travel to other NY Venues as needed
Must be able to pass and maintain certification in a comprehensive alcohol management program.
This position is part time and is scheduled based on events.
Special Requirements
Ability to walk/stand for at least 7 hours per day
Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
Bending and constant motion is often required
Must be able to work within an environment with loud noises and everchanging visuals
Ability to stand and move about the venue throughout the duration of the shift.
#LI-Onsite
Hourly Pay Range
$35—$35 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com.
Offices: 2 Penn Plaza, New York, NY 10121, US · 175 N. State Street, Chicago, IL, US · 4 Pennsylvania Plaza, New York, 10001, US · 1260 Avenue of the Americas, New York, NY 10020, US · 2124 Broadway, New York, NY 10023, US
Live EntertainmentSportsMedia and EntertainmentBusiness DevelopmentTheatreFitnessBroadcastingReal EstateEvents
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