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Full-time, Part-time, Per diem
high school, bachelor degree
Medical Insurance, Dental Insurance, Retirement Plan, Employee Wellness Programs, Career Development
Posted 24d ago
~40 hrs/week
Responsibilities
Serve as the primary front-line contact for patients by managing scheduling, registration, and payment collection in a fast-paced outpatient setting. Coordinate with clinical teams and referring offices to ensure seamless patient flow and a positive care experience.
Requirements
Requires a bachelor's degree or a high school diploma/GED combined with at least 2 years of medical office/customer service experience or 6 months of specific healthcare experience. Preferred candidates possess strong communication skills and experience with electronic medical records.
Full job description
Job Description Summary
The Patient Access Specialist position is part of the growing MUSC Health presence at the Bluffton Medical Pavilion, a modern outpatient facility designed to expand access to high-quality care in the Lowcountry. This role supports a collaborative, patient-centered environment where access to care begins the moment a patient makes contact.
At Bluffton Medical Pavilion, teams work together across scheduling, registration, and clinical coordination to ensure patients experience seamless, timely, and compassionate service. This is an opportunity to join MUSC Health during an exciting phase of expansion in the Bluffton and greater Hilton Head region.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005726 CHS - Bluffton Medical Pavilion (Offsite)
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
40
Work Shift
Job Description
Full-time, part-time, and PRN roles available.
The Patient Access Specialist serves as a key front-line contact for patients and providers, ensuring efficient and welcoming access to clinical services.
Primary responsibilities include:
Providing front desk coverage in a fast-paced outpatient setting
Scheduling appointments for internal and external referrals, including hospital and community providers
Managing high-volume multi-line phone systems with professionalism and urgency
Completing patient registration, verification, and documentation accurately and efficiently
Collecting payments for clinical services and assisting with billing-related inquiries
Coordinating interpreter services to support patient communication needs
Collaborating with clinical teams, schedulers, technologists, and referring offices to ensure smooth patient flow
Supporting a positive patient experience through clear communication and service excellence
This role is ideal for individuals who thrive in customer-facing healthcare environments, enjoy problem-solving, and take pride in helping patients navigate the care system with ease.
Additional Job Description
Why MUSC Health? At MUSC Health, you’re not just taking a job, you’re joining a mission-driven academic health system committed to advancing care, education, and innovation across South Carolina. Team members benefit from a supportive culture, strong interdisciplinary collaboration, and opportunities for growth within a leading healthcare organization.
Minimum Qualifications:
Bachelor’s degree from an accredited institution OR
High school diploma/GED with:
At least 2 years of experience in a medical office, call center, or customer service environment
OR at least 6 months of MUSC Patient Access experience
OR at least 6 months of related healthcare experience
Preferred Skills:
Strong customer service and communication skills
Experience with scheduling systems or electronic medical records
Ability to multitask in a high-volume environment
Attention to detail and accuracy in documentation and financial transactions
Work Environment & Benefits:
Full-time, 40 hours per week with flexible scheduling options
Weekend shifts may be available
Opportunity to work in a modern outpatient pavilion setting
Competitive MUSC Health benefits package, including medical, dental, retirement, and employee wellness programs
Career development within one of the region’s largest academic health systems
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond.
In 2025, for the 11th consecutive year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.
Offices: 171 Ashley Ave, Charleston, South Carolina 29425, US · 1 Medical Park Dr, Chester, South Carolina 29706, US · 805 Pamplico Hwy, Florence, South Carolina 29505, US · 800 W Meeting St, Lancaster, South Carolina 29720, US · 2829 E Highway 76, Mullins, South Carolina 29574, US
Health careAcademic Medical CenterCommunity HealthHealth care researchHealth care innovationMedical science centerMedical SchoolAcademic Medical SystemRegional medical centerSpecialized health care
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