Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on t…
Skills: Inbound Call Handling, Customer Service, Professional Communication, Problem Solving, Attention To Detail
Customer Contact Services has been answering when it matters for more than 50 years. We operate 24 hours a day, 7 days a week, 365 days a year, supporting healthcare organizations, legal firms, property managers, and ser…
Skills: IT Infrastructure Management, Microsoft 365 Administration, Entra ID, Azure, AWS
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$13/hr–$13/hr
Full-time
high school
Work from home, Monthly performance bonus opportunities, Medical insurance, Dental and vision insurance, 401(k), Paid time off
Posted 7d ago
Apply by Oct 18
~40 hrs/week
Remote in Augusta, Georgia, United States
Responsibilities
Act as the first point of contact for inbound callers to handle scheduling, information gathering, and concern resolution. Ensure professional representation of clients by following specific scripts and maintaining quality assurance standards.
Requirements
Requires a G.E.D. or higher and at least one year of call center or customer service experience. Candidates must possess specific home office hardware, including Windows 11 and a wired ethernet connection.
Full job description
Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.
During your first 90–180 days, you will access the CCS work environment using your personal computer.
What You'll Do
Answer inbound calls professionally and on time
Follow client-specific scripts and procedures
Gather and document caller information accurately
Schedule appointments and relay messages correctly
Provide callers with product and service information
Process online reservations accurately
Maintain quality assurance standards
Stay current on all CCS client programs and accounts
What We're Looking For
G.E.D. or higher education
1 year of call center or customer service experience
We enable businesses to do what they do best by enhancing lives one connection at a time.
Industry
Telecommunications
Company size
201-500 employees
Founded
1972
Headquarters
Minnetonka, Minnesota
LinkedIn followers
1,347
CCS provides around-the-clock contact center services for businesses of every size in all industries. For over 50 years, we have helped thousands of organizations—from one-person start-ups to multinational companies—enhance lives one connection at a time.
Here's how we do it: First, our experienced account executives partner with you to identify your challenges and learn what success looks like for your business. Then, we leverage our account management team’s expertise to craft a solution that meets your goals. From there, we continuously iterate and improve our service with regular feedback and reporting to ensure your success.
CCS is proud to be HIPAA, PCI and HITRUST compliant.
Offices: 14525 Highway 7, 315, Minnetonka, Minnesota 55345, US · 185 E Bethel Dr, Bourbonnais, Illinois 60914, US · 799 Roosevelt Rd, Glen Ellyn, Illinois 60137, US · 209 N Main St, 8th Floor, Lima, Ohio 45804, US
Answering ServiceAppointment SettingCall CenterVirtual ReceptionistInbound/Outbound Solutions for Direct Mail ProjectsOrder ProcessingBPOHelp DeskContact CenterChat Support
We enable businesses to do what they do best by enhancing lives one connection at a time.
Industry
Telecommunications
Company size
201-500 employees
Founded
1972
Headquarters
Minnetonka, Minnesota
LinkedIn followers
1,347
CCS provides around-the-clock contact center services for businesses of every size in all industries. For over 50 years, we have helped thousands of organizations—from one-person start-ups to multinational companies—enhance lives one connection at a time.
Here's how we do it: First, our experienced account executives partner with you to identify your challenges and learn what success looks like for your business. Then, we leverage our account management team’s expertise to craft a solution that meets your goals. From there, we continuously iterate and improve our service with regular feedback and reporting to ensure your success.
CCS is proud to be HIPAA, PCI and HITRUST compliant.
Offices: 14525 Highway 7, 315, Minnetonka, Minnesota 55345, US · 185 E Bethel Dr, Bourbonnais, Illinois 60914, US · 799 Roosevelt Rd, Glen Ellyn, Illinois 60137, US · 209 N Main St, 8th Floor, Lima, Ohio 45804, US
Answering ServiceAppointment SettingCall CenterVirtual ReceptionistInbound/Outbound Solutions for Direct Mail ProjectsOrder ProcessingBPOHelp DeskContact CenterChat Support