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Jobs at CCS - Customer Contact Services (Now Hiring) — 2 open

CCS - Customer Contact Services logoCCS - Customer Contact Services

Call Center Representative

Augusta, Georgia, United States · Remote Solely

$13/hr–$13/hr

Entry level

Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on t…

Skills: Inbound Call Handling, Customer Service, Professional Communication, Problem Solving, Attention To Detail

CCS - Customer Contact Services logoCCS - Customer Contact Services

Senior IT Manager - Hybrid

Minnetonka, Minnesota, United States · Hybrid

$110k–$115k/yr

Senior

Customer Contact Services has been answering when it matters for more than 50 years. We operate 24 hours a day, 7 days a week, 365 days a year, supporting healthcare organizations, legal firms, property managers, and ser…

Skills: IT Infrastructure Management, Microsoft 365 Administration, Entra ID, Azure, AWS

CCS - Customer Contact Services logo

Call Center Representative

CCS - Customer Contact Services

Augusta, Georgia, United States • Remote Solely

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Entry level

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  • $13/hr–$13/hr
  • Full-time
  • high school
  • Work from home, Monthly performance bonus opportunities, Medical insurance, Dental and vision insurance, 401(k), Paid time off
  • Posted 7d ago
  • Apply by Oct 18
  • ~40 hrs/week
  • Remote in Augusta, Georgia, United States

Responsibilities

Act as the first point of contact for inbound callers to handle scheduling, information gathering, and concern resolution. Ensure professional representation of clients by following specific scripts and maintaining quality assurance standards.

Requirements

Requires a G.E.D. or higher and at least one year of call center or customer service experience. Candidates must possess specific home office hardware, including Windows 11 and a wired ethernet connection.

Full job description

Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.

During your first 90–180 days, you will access the CCS work environment using your personal computer.

What You'll Do

  • Answer inbound calls professionally and on time
  • Follow client-specific scripts and procedures
  • Gather and document caller information accurately
  • Schedule appointments and relay messages correctly
  • Provide callers with product and service information
  • Process online reservations accurately
  • Maintain quality assurance standards
  • Stay current on all CCS client programs and accounts

What We're Looking For

  • G.E.D. or higher education
  • 1 year of call center or customer service experience
  • Comfortable navigating multiple software platforms simultaneously
  • Basic understanding of computer hardware, software, and general systems
  • Ability to handle confidential information responsibly
  • Strong written and verbal communication skills in English
  • Good problem-solving skills and attention to detail
  • Knowledge of customer service principles and quality standards

Availability

20–40 hours per week. Saturday or Sunday availability is required.

Available Shifts (CST)

  • 2:30 pm - 11:00 pm 
  • 7:00 am – 3:30 pm

Equipment Requirements

  • Windows 11 operating system
  • Intel i3 or AMD Ryzen 3 CPU or better
  • 8 GB RAM or more (installed physical memory)
  • Two monitors
  • Webcam
  • Wired USB headset
  • Keyboard with F1–F12 and Page Up/Down keys
  • Wired ethernet connection (Wi-Fi not permitted, cellular internet, starlight, 5G etc. are not permitted)

Benefits

  • Work from home
  • Monthly performance bonus opportunities
  • Medical insurance (full-time employees)
  • Dental and vision insurance (full-time employees)
  • 401(k)
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities
Training will be 8/10/2026 - 8/21/2026 from 8:00 AM - 4:30 PM CST
 

Related keywords

Call CenterCustomer ServiceInbound CallsWindows 11Intel i3AMD Ryzen 3USB HeadsetEthernetQuality AssuranceCST TimezoneRemote WorkSchedulingData Entry

About CCS - Customer Contact Services

LinkedInVisit site

We enable businesses to do what they do best by enhancing lives one connection at a time.

Industry
Telecommunications
Company size
201-500 employees
Founded
1972
Headquarters
Minnetonka, Minnesota
LinkedIn followers
1,347

CCS provides around-the-clock contact center services for businesses of every size in all industries. For over 50 years, we have helped thousands of organizations—from one-person start-ups to multinational companies—enhance lives one connection at a time. Here's how we do it: First, our experienced account executives partner with you to identify your challenges and learn what success looks like for your business. Then, we leverage our account management team’s expertise to craft a solution that meets your goals. From there, we continuously iterate and improve our service with regular feedback and reporting to ensure your success. CCS is proud to be HIPAA, PCI and HITRUST compliant.

Offices: 14525 Highway 7, 315, Minnetonka, Minnesota 55345, US · 185 E Bethel Dr, Bourbonnais, Illinois 60914, US · 799 Roosevelt Rd, Glen Ellyn, Illinois 60137, US · 209 N Main St, 8th Floor, Lima, Ohio 45804, US

Answering ServiceAppointment SettingCall CenterVirtual ReceptionistInbound/Outbound Solutions for Direct Mail ProjectsOrder ProcessingBPOHelp DeskContact CenterChat Support
View all jobs at CCS - Customer Contact Services

About CCS - Customer Contact Services

LinkedInVisit site

We enable businesses to do what they do best by enhancing lives one connection at a time.

Industry
Telecommunications
Company size
201-500 employees
Founded
1972
Headquarters
Minnetonka, Minnesota
LinkedIn followers
1,347

CCS provides around-the-clock contact center services for businesses of every size in all industries. For over 50 years, we have helped thousands of organizations—from one-person start-ups to multinational companies—enhance lives one connection at a time. Here's how we do it: First, our experienced account executives partner with you to identify your challenges and learn what success looks like for your business. Then, we leverage our account management team’s expertise to craft a solution that meets your goals. From there, we continuously iterate and improve our service with regular feedback and reporting to ensure your success. CCS is proud to be HIPAA, PCI and HITRUST compliant.

Offices: 14525 Highway 7, 315, Minnetonka, Minnesota 55345, US · 185 E Bethel Dr, Bourbonnais, Illinois 60914, US · 799 Roosevelt Rd, Glen Ellyn, Illinois 60137, US · 209 N Main St, 8th Floor, Lima, Ohio 45804, US

Answering ServiceAppointment SettingCall CenterVirtual ReceptionistInbound/Outbound Solutions for Direct Mail ProjectsOrder ProcessingBPOHelp DeskContact CenterChat Support
View all jobs at CCS - Customer Contact Services

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