Winchester, Massachusetts, United States · On-site
$20/hr–$34/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Operations management, Customer service, Inventory management, Staffing
Falmouth, Massachusetts, United States · On-site
$20/hr–$34/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Operations management, Customer service, Inventory management, Staffing
Swampscott, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Amesbury, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Boston, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Boston, Massachusetts, United States · On-site
$56k–$70k/yr
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences,…
Skills: Customer Service, Social Media Management, Copywriting, Content Creation, Communication
Peabody, Massachusetts, United States · On-site
$20/hr–$27/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Join a thriving ophthalmology practice as a Scheduling Specialist I and become part of a supportive, patien…
Skills: Patient registration, Appointment scheduling, Data entry, Customer service, Active listening
Westwood, Massachusetts, United States · On-site
$26/hr–$34/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wher…
Skills: Prescription fulfillment, Pharmacy operations, Inventory management, POS system, Data entry
Westwood, Massachusetts, United States · Hybrid
$28/hr–$37/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Hybrid requires 2 days on-site per week M-F Job Summary: Accurately inputs patient, insurance, and prescrip…
Skills: Pharmacy technician, Data entry, Insurance verification, Claims adjudication, Customer service
Westwood, Massachusetts, United States · On-site
$26/hr–$34/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Based in Westwood, MA. Job Summary: The Pharmacy Fulfillment Technician assists the Specialty Pharmacy Fulf…
Skills: Pharmacy fulfillment, Inventory management, Rx order processing, POS system operation, HIPAA compliance
Boston, Massachusetts, United States · On-site
$21/hr–$27/hr
POSITION SUMMARY: Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Ma…
Skills: Phlebotomy, Venipuncture, Specimen processing, Patient registration, Laboratory information system
Westwood, Massachusetts, United States · On-site
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the super…
Skills: Pharmacy operations, Customer service, Prior authorization, Medication delivery, Inventory management
Westwood, Massachusetts, United States · Hybrid
$28/hr–$37/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Hybrid requires 2 days on-site per week M-F Job Summary: Accurately inputs patient, insurance, and prescrip…
Skills: Pharmacy technician, Data entry, Insurance verification, Claims adjudication, Patient profile management
Westwood, Massachusetts, United States · On-site
$26/hr–$34/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Beth Israel Lahey Health is a world-class integrated health system providing patients with bet…
Skills: Pharmacy operations, Data entry, PBM billing, Customer service, Prescription intake
Westwood, Massachusetts, United States · On-site
$26/hr–$34/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Beth Israel Lahey Health is a world-class integrated health system providing patients with bet…
Skills: Pharmacy operations, Data entry, PBM billing, Customer service, Prescription intake
Westwood, Massachusetts, United States · On-site
$32/hr–$43/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Ambulatory Pharmacy Technician Specialist supports ambulatory pharmacy services by working collaborativ…
Skills: Pharmacy operations, Medication access coordination, Patient outreach, Medication history support, Care coordination
Boston, Massachusetts, United States · On-site
$20/hr–$26/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Patient care, Vital signs monitoring, Medical terminology, Electronic medical records, Critical thinking
Beverly, Massachusetts, United States · On-site
$17/hr–$24/hr
Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analy…
Skills: Administrative support, Patient scheduling, Medical records management, Billing, Microsoft Office Suite
Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Food service, Customer care, Patient interaction, Dietary compliance, Meal coordination
Attleboro, Massachusetts, United States · On-site
$16/hr–$16/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer service, Communication, Organizational skills, Attention to detail, Multi-tasking
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The Operations Manager supports the Store Manager in the total leadership and strategic operation of the store, including inventory and financial management. They are responsible for supervising the store crew, implementing company policies, and ensuring excellent customer service.
Candidates must possess strong leadership, analytical, and communication skills with the ability to work a flexible, full-time schedule. Previous experience as a retail manager or supervisor is preferred, and a high school diploma or equivalent is desired.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position SummaryThe Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
40The typical pay range for this role is:
$20.00 - $34.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Simplifying health care one person, one family and one community at a time
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
Based on 2430 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 15,439 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 1226 of the 15439 open customer service & support positions offer remote or hybrid work (411 remote, 815 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
