Homewood Suites by Hilton Holyoke-Springfield- 375 Whitney Avenue, Holyoke, MA 01040 We are currently looking for a Part-Time Front Desk Agent to join our Team! Our Homewood Suites by Hilton in Holyoke is an extended sta…
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Business Services Representative (Small Business Specialist)
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The Front Desk Agent serves as the primary point of contact for guests, managing check-in/check-out procedures and responding to guest requests. They are also responsible for processing payments, handling reservations, and providing information about hotel services and amenities.
Requirements
The ideal candidate should have customer service experience, preferably in a hotel setting, and proficiency with computer systems including Word and Excel. A valid driver's license with an acceptable driving history is required for the position.
Full job description
Homewood Suites by Hilton Holyoke-Springfield- 375 Whitney Avenue, Holyoke, MA 01040
We are currently looking for a Part-Time Front Desk Agent to join our Team! Our Homewood Suites by Hilton in Holyoke is an extended stay hotel, with 114 suites with full kitchens for our guests to enjoy. We’re off I-90, a four-minute drive from Holyoke Mall and 15 minutes from The Big E. Springfield. We’re also 10 miles from Six Flags New England, and Mount Holyoke, Amherst, Elms, Smith, and other colleges are within 30 minutes. A great place to stay – a great place to work. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
Hilton experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
What We Offer You:
$18.85/hr
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
A growing hospitality company where our #1 asset is our associates.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Canton, MA
LinkedIn followers
6,603
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. We are at our best when our associates thrive within their community while simultaneously growing professionally and personally.
We develop, own, and manage 50 branded hotels throughout New York, New England, New Jersey, Ohio, and Florida. The substantial achievements of our hotels can be attributed to maintaining the highest level of product quality through development, technology, and interior design, as well as having well-trained, courteous, and dedicated employees who understand and provide exceptional customer service.
Offices: 3000 Davenport Avenue, Suite 101, Canton, MA 02021, US
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2526 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,384 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1305 of the 16384 open customer service & support positions offer remote or hybrid work (460 remote, 845 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts