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Full-time
Posted 16d ago
~40 hrs/week
Responsibilities
The Account Manager is responsible for maintaining client relationships, ensuring service quality, and managing daily field operations at the airport. They will also oversee staff performance, safety standards, and administrative tasks such as payroll and reporting.
Requirements
Candidates must have at least two years of customer management or sales experience and knowledge of the aviation industry. A valid driver's license, the ability to pass background checks, and flexibility to work various shifts including nights and weekends are required.
Full job description
SUMMARY OVERVIEW
The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.
RESPONSIBILITIES
Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
Coordinate with internal departments to ensure the timely and effective delivery of services to clients
Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
Resolve client inquiries, concerns, and issues promptly and professionally
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
Ensuring each position is covered and all requirements of the contract are met
Maintaining accurate timekeeping for payroll purposes
Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
Ensuring all incoming staff members have on-the-job training
Communicating with airlines and other customers to provide exceptional customer service
Ensure staff is meeting safety standards
Counseling, Coaching and Participating in Disciplinary Actions
Demonstrate regular, predictable attendance at job location
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Bilingual in English/Spanish a plus
2 Years of Customer Management or Sales Experience
Knowledge of the Aviation Industry
Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
Must be flexible to work extended hours on occasion to support our field operations
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 25 pounds
Position is generally sedentary, sitting for long periods of time
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Focused on quality, safety and providing a positive customer experience through all services offered.
Industry
Airlines and Aviation
Company size
10,001+ employees
Headquarters
Sugar Land, Texas
LinkedIn followers
24,462
PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety, and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.
With more than 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand, innovating to better serve our clients.
OUR MISSON
Our mission is to create value for all stakeholders through our unwavering commitment to positively IMPACT our customers, employees, the environment, and the communities we serve.
Offices: Three Sugar Creek Center Blvd, Suite 450, Sugar Land, Texas 77478, US
aviation serviceswheel chairskycapground handling and ramp servicesaircraft appearancefacility house keeping and maintenancesoftware tracking supportstaffingcabin cleaningbaggage handling and passenger assistance
How much do Customer Service & Support jobs in Maryland pay?
Based on 1772 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $47k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,234 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 665 of the 11234 open customer service & support positions offer remote or hybrid work (289 remote, 376 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland