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Full-time
associate degree, bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Area Service Manager oversees daily service team operations, including dispatching, parts acquisition, and ensuring high-quality service delivery for customers in Richmond and Virginia. They are also responsible for mentoring technicians, managing financial targets, and collaborating with sales and safety departments to ensure operational efficiency.
Requirements
Candidates must have at least 5 years of experience in HVAC service or installation and possess an Associate's degree, with a Bachelor's degree preferred. Strong interpersonal skills, the ability to manage union and non-union staff, and proficiency in Microsoft Office are required.
Full job description
Area Service Manager
The Area Service Manager is responsible for the daily operation of the Service Team in delivering superior service and for performing tasks related to the administration, implementation, maintenance and management of the Service Team. This role will be focused on our service teams that support customers in Richmond and greater Virginia markets.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.
Coordinate with Service Coordinators on all jobs to ensure that correct tech(s) are assigned based on job requirements and demands; ensure jobs are dispatched and delivered as promised.
Review service work tickets for follow-up, parts required, and communication with internal and external customers.
Collaborate with the Supply Department, Service Coordinators, and Service Technicians to facilitate the acquisition of parts and materials, ensuring expedited delivery.
Follow up with Service Coordinators and Service Technicians to confirm that parts, equipment repairs, and installations are scheduled efficiently, ensuring maximum productivity.
Collaborate with the sales team to ensure that all required job information is received promptly, facilitating the provision of necessary services, parts, and materials. Communicate with the sales team throughout the startup process and provide the required startup paperwork.
Confirm that Service Technicians receive the correct documentation and requirements for each job.
Ensure that Service Technicians complete and submit proper documentation to the office on time.
Support invoicing to drive accurate billing.
Engage with manufacturers in negotiating of labor allowances.
Identify field training needs and provide mentorship.
Assist with local technical support and collaborate with manufacturers.
Provide guidance and development discussions with service technicians with specific subject matter expertise with HVAC products and systems
Assist the Director of Safety and safety team with safety implementations and site visits.
Assist operations and acquisitions leaders in forecasting current and future hiring needs.
Assist sales in building and maintaining a customer base through business meetings, site visits, and informational events.
Manage projects, labor, and materials efficiently and effectively.
Responsible for supporting financial targets through job development and completion, and participating in departmental financial responsibilities.
Work with the supply team to ensure that Havtech parts standards remain competitive.
Effectively meet the needs of internal and external customers.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position supervises union and non-union employees.
Reports To:Vice President of Service
QUALIFICATIONS:
Requires an Associate’s Degree, plus 5 years of experience. A Bachelor of Arts or Bachelor of Science Degree in a technical or business related field is preferred.
Minimum 5 years of related experience and/or training; or equivalent combination of education and experience in HVAC required.
Experience and knowledge of operation processes associated with the installation and/or service of HVAC equipment and building systems is preferred.
Experience working with and overseeing union employees is preferred.
Working knowledge of office equipment and Microsoft Office products.
Ability to multitask and meet both short and long-term deadlines.
Must be punctual, reliable and able to function and work in a team environment.
Strong interpersonal and excellent verbal and written communications skills.
Ability to cope with stress and deliver exceptional customer service.
Ability to think independently and make decisions exercising good judgment.
Ability to travel independently.
Ability to work outside of standard business hours as necessary.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. On occasion lift and/or move more than 75 pounds with assistance. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
DECLARATION
Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the President or the EVP of Human Resources will be subject to disciplinary action up to and including termination.
Providing commercial HVAC equipment, building automation systems, service, and energy solutions in the Mid-Atlantic.
Industry
Mechanical Or Industrial Engineering
Company size
201-500 employees
Founded
1983
Headquarters
Columbia, MD
LinkedIn followers
10,566
Havtech delivers innovative commercial and industrial HVAC solutions across Maryland, Washington, D.C., Virginia, Pennsylvania, and West Virginia. We represent leading HVAC equipment and building automation system manufacturers, specializing in energy-efficient design, green building methods, and high-performance system integration. Our expertise helps building owners, engineers, and contractors achieve cost savings, sustainability goals, and reliable long-term performance.
With a commitment to exceptional service, Havtech partners with every customer to deliver HVAC solutions that reduce environmental impact, improve comfort, and maximize return on investment. Whether it’s system design, equipment, or building automation, we help keep facilities running efficiently and responsibly.
Offices: 9505 Berger Road, Columbia, MD 21046, US · 1101 Hampton Park Blvd, Capitol Heights, Maryland 20743, US · 9505 Berger Rd, Columbia, Maryland 21046, US
HVAC Equipment & SystemsBuilding Energy SolutionsBuilding Automation and ControlsHVAC PartsHVAC Service and Repairand Energy Modeling ServicesElectronicsInformation TechnologyHardwareHeating, Ventilation, and Air Conditioning (HVAC)
Providing commercial HVAC equipment, building automation systems, service, and energy solutions in the Mid-Atlantic.
Industry
Mechanical Or Industrial Engineering
Company size
201-500 employees
Founded
1983
Headquarters
Columbia, MD
LinkedIn followers
10,566
Havtech delivers innovative commercial and industrial HVAC solutions across Maryland, Washington, D.C., Virginia, Pennsylvania, and West Virginia. We represent leading HVAC equipment and building automation system manufacturers, specializing in energy-efficient design, green building methods, and high-performance system integration. Our expertise helps building owners, engineers, and contractors achieve cost savings, sustainability goals, and reliable long-term performance.
With a commitment to exceptional service, Havtech partners with every customer to deliver HVAC solutions that reduce environmental impact, improve comfort, and maximize return on investment. Whether it’s system design, equipment, or building automation, we help keep facilities running efficiently and responsibly.
Offices: 9505 Berger Road, Columbia, MD 21046, US · 1101 Hampton Park Blvd, Capitol Heights, Maryland 20743, US · 9505 Berger Rd, Columbia, Maryland 21046, US
HVAC Equipment & SystemsBuilding Energy SolutionsBuilding Automation and ControlsHVAC PartsHVAC Service and Repairand Energy Modeling ServicesElectronicsInformation TechnologyHardwareHeating, Ventilation, and Air Conditioning (HVAC)