Baltimore, Maryland, United States · Hybrid
$55k–$60k/yr
Job DetailsJob Location: Center for Sustainable Careers - Baltimore, MDPosition Type: Full TimeEducation Level: Not SpecifiedSalary Range: $55,000.00 - $60,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob…
Skills: Project Scheduling, Quality Control, Customer Communication, Data Management, Salesforce
Glen Burnie, Maryland, United States · On-site
$17/hr–$19/hr
Overview Call Center Customer Service Representative, 2nd Shift Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in ov…
Skills: Customer service, Data entry, Scheduling, Bilingual skills, AS400
Hanover, Maryland, United States · On-site
Min CompensationUSD $11.00/Hr. Max CompensationUSD $11.00/Hr. Overview Why We Need Your Talents: Chip Runners offer a service that is an added convenience for players, which allows for games to run smoothly and seamlessl…
Skills: Customer Service, Cash Handling, Communication Skills, Basic Mathematics, Detail Oriented
Hanover, Maryland, United States · On-site
$72k–$75k/yr
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: Fully onsite in Hanover, MD. The schedule would be Tuesday-Saturday, 10:00 AM to 7:00 PM. MOVE YOUR CAREER FORWARD WITH RYDER! If…
Skills: Logistics management, Supply chain management, Staffing management, Operations management, Account management
Hanover, Maryland, United States · On-site
Min CompensationUSD $14.25/Hr. Max CompensationUSD $14.25/Hr. Overview Why We Need Your Talents: The Sportsbook Writer plays a vital role in delivering a smooth, accurate, and exciting wagering experience for every guest…
Skills: Sports Betting Knowledge, Cash Handling, Customer Service, Basic Arithmetic, Financial Reconciliation
La Plata, Maryland, United States · On-site
$19/hr–$27/hr
Job Requirements Shift - Full-Time Work Schedule - Rotating Job Summary Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities,…
Skills: Patrolling, Customer Service, Emergency Response, Access Control, De-escalation Techniques
Columbia, Maryland, United States · On-site
$15/hr–$25/hr
Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurt…
Skills: Pet grooming, Bathing, Haircuts, Styling, Nail trimming
Monrovia, Maryland, United States · On-site
$46k–$69k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client service, Sales, Relationship building, Financial solutions, Teller transactions
Chevy Chase, Maryland, United States · On-site
$22/hr–$26/hr
About the Role Complete Building Services is a facility management company that partners with major hotel brands Marriott, Hilton, Holiday Inn, and Cambria. We are hiring several Hotel Maintenance Mechanics to support th…
Skills: Preventative Maintenance, HVAC Repair, Plumbing, Electrical Troubleshooting, Painting
Glen Burnie, Maryland, United States · On-site
$18/hr–$27/hr
Pay Range $18.25 - $27.15 Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer servi…
Skills: Customer Service, Sales, Training and Development, Merchandising, Inventory Management
Westminster, Maryland, United States · On-site
$19/hr–$29/hr
Job DetailsJob Location: Outreach Services - Westminster, MD 21157Position Type: Hourly, no benefitsEducation Level: 4 Year DegreeSalary Range: $19.66 - $29.49 HourlyJob Shift: Day HoursPay Rate: $19.66 - $29.49 per hour…
Skills: Outreach Programming, Reference Support, Circulation Services, Reader's Advisory, Customer Service
Annapolis, Maryland, United States · On-site
Job Description: The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development for management. …
Skills: Store Management, Staff Training, Recruitment, Payroll Management, Inventory Control
Capitol Heights, Maryland, United States · On-site
$18/hr–$22/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Tire Installation, Tire Mounting, Tire Balancing, Tire Rotation, Propane Tank Filling
Towson, Maryland, United States · On-site
$15/hr–$22/hr
Compensation Pay Range: $15.00 - $22.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums ma…
Skills: Customer Service, Automotive Parts Knowledge, Cash Handling, Inventory Management, Brake Lathe Operation
La Vale, Maryland, United States · On-site
Job DetailsJob Location: LaVale, MD 21502 BENEFITS: · Health Insurance · 401(K) Matching · Paid Time Off · Disability Insurance · Opportunities for Advancement BFS Foods Inc. – Di…
Skills: Store Management, Operations Oversight, Payroll Management, Personnel Management, Recruitment
Columbia, Maryland, United States · On-site
$18/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Customer Service, Inventory Management, Patient Care, Medical Communication
Clarksburg, Maryland, United States · On-site
$20/hr–$25/hr
Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumer…
Skills: Retail Leadership, Customer Experience, Sales Driving, Store Operations, Visual Merchandising
Silver Spring, Maryland, United States · On-site
Overview Location: The Galaxy Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those…
Skills: Leasing, Marketing, Customer Service, Sales, Lease Processing
Laurel, Maryland, United States · On-site
$15/hr–$17/hr
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Sales Associate, you will be the first fac…
Skills: Customer Service, Point Of Sale (POS), Omnichannel Retail, Inventory Replenishment, Verbal Communication
Westminster, Maryland, United States · On-site
$18/hr–$22/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Tire Installation, Tire Mounting, Tire Balancing, Tire Rotation, Propane Tank Filling
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The coordinator oversees roofing project scheduling, quality control, and customer communications from intake to completion. They also provide administrative and data management support for both roofing and solar programs using Salesforce.
Requires proficiency in Microsoft Office, Google Workspace, and CRM software, with Salesforce experience strongly preferred. Candidates should have strong organizational skills and experience in administrative roles, ideally within the construction or low-income service sectors.
Job DetailsJob Location: Center for Sustainable Careers - Baltimore, MDPosition Type: Full TimeEducation Level: Not SpecifiedSalary Range: $55,000.00 - $60,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob Category: Staff MemberOrganization Summary
Civic Works’ Energy Programs makes it easy and affordable for Baltimore City and Central Maryland residents to go solar, upgrade their energy efficiency, and strengthen the resilience of their homes, which often includes a variety of roofing repairs and services. Through our programs, residents of all income levels lower their energy bills, improve the comfort and safety of their homes, and have a positive impact on the environment. As an integral part of Civic Works’ job training center, we also play a pivotal role in expanding access to quality careers in the clean energy sector.
In 2023, Civic Works launched its low-income solar and roofing installation and services program. With key partners and funding in place, Civic Works has rapidly scaled the program, serving 150 low-income households over the past 2 years. Civic Works is hiring a Roofing Program Coordinator to provide administrative and data management support across the roofing team. Civic Works’ green initiatives have been highlighted by The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a resilient clean energy economy. Learn more about our transformative residential energy programs at https://civicworks.com.
The Roofing Program Coordinator will support Civic Works’ roofing team during an exciting period of growth. The Roofing Program Coordinator will serve as the primary coordinator for Civic Works' roofing initiatives, overseeing project scheduling, quality control activities, customer communications, and issue resolution from project intake through completion. Reporting to the Solar and Roofing Operations Manager, this role will ensure roofing projects are delivered efficiently, meet quality standards, and provide an excellent customer experience.
In addition to supporting roofing operations, the Coordinator will be responsible for scheduling and administrative coordination for Civic Works' solar program, particularly where roofing and solar projects intersect. The position requires strong organizational skills, attention to detail, the ability to pivot in a growing and dynamic environment, and the ability to coordinate multiple stakeholders, including homeowners, field staff, contractors, and program partners.
Coordinate all in-house roofing repairs, replacements, warranty work, and maintenance activities.
Maintain project schedules and monitor roofing project milestones from intake through completion.
Serve as the primary point of contact for homeowners regarding roofing project scheduling, updates, and concerns.
Coordinate roofing quality control site visits and track corrective actions through closeout.
Support communication and coordination between roofing crews, subcontractors, vendors, and internal staff via Salesforce, Slack, and contractor operations reports.
Monitor project timelines and identify potential delays, scheduling conflicts, or operational challenges.
Maintain accurate roofing project records, documentation, and reporting within Salesforce and other program platforms.
Collaborate with the Salesforce administrators and program managers to customize the database to make it more effective for roofing initiatives.
Review field documentation, assessment reports, and project records to ensure completeness and compliance with program requirements.
III. Customer Complaint & Issue Resolution
Serve as the primary point of contact for customer complaints, concerns, warranty requests, and maintenance issues, documenting and coordinating with internal staff, subcontractors, and vendors from intake through final resolution in a timely manner.
Maintain detailed records of complaint investigations, corrective actions, and outcomes within Salesforce.
Identify recurring issues and recommend process improvements to enhance customer satisfaction and program performance.
IV. Operational & Solar Program Support
Utilize Salesforce CRM to track project statuses, maintain customer records, and ensure milestones, tasks, notes, and documentation remain current.
Provide support with collecting and organizing project documentation, invoices, warranties, permits, and grant reporting materials as needed.
Support data management, file organization, and reporting requirements across solar and roofing programs.
Support scheduling and coordination of solar site visits, installations, inspections, and maintenance activities.
Assist with developing and improving operational procedures, workflows, and reporting processes.
Support recruitment, vetting, and screening of new roofing contractor partners. Obtain copies of materials, such as appropriate and relevant certifications, liabilities, and insurance documentation.
V. Promotion & Marketing Support
Collaborate with Civic Works’ Marketing team on social media campaigns.
Collect and develop client testimonials for promotional content.
Proficiency in Microsoft Office Suite and Google Workspace is required.
Experience in an administrative or project support role is preferred.
Experience with CRM software is required; Salesforce experience is strongly preferred.
Familiarity with the roofing or construction industries is a plus.
Experience with programs that serve low-income clients is preferred.
Strong computer and database management skills.
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Ability to prioritize tasks and manage time effectively.
Adaptable and open to evolving responsibilities to meet the needs of the program.
Ability to recognize problems, develop innovative solutions and implement them.
Exceptional personal responsibility for meeting goals, deadlines, and a track record of success.
Strong initiative and creativity, and able to excel while working independently.
Ability to collaborate and communicate effectively with coworkers and external stakeholders.
Excellent professional writing and verbal communication skills, with a proven ability to draft clear and effective emails and various forms of correspondence.
Ability to accept and effectively utilize constructive feedback to improve performance and deliverables.
Ability to delegate tasks to colleagues and follow up when necessary.
Schedule: The position has a default work schedule aligned with standard business hours of approximately 7am - 3pm or 8am - 4pm, Monday through Friday, with reasonable flexibility to accommodate deadlines and personal needs.
Hybrid Work Policy: The position can apply to work from home up to two days per week, and would work at least 3 days per week from Civic Works’ office in Baltimore City. During the 90-day orientation period, additional in-office days will be required. This arrangement is subject to change based on organizational needs and may be adjusted to include additional in-person time.
Benefits
Eligible for benefits, including but not limited to medical, dental, and vision insurance, long-term and short-term disability, life insurance, 401(k) plan with employer match, and paid time off.
Civic Works strengthens Baltimore’s communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs. Civic Works AmeriCorps members tutor and mentor students, create community parks and gardens, help homeowners conserve energy, grow food for low-income residents, rehabilitate abandoned houses, involve families in Baltimore City schools, make homes safer for older adults, and recruit volunteers. Civic Works also trains Baltimore residents for employment in the healthcare and green job industries.
Offices: 2701 St. Lo Drive, Baltimore, MD 21213, US · Historic Lake Clifton High School Campus, 2801 St. Lo Drive, Baltimore, MD 21213, US · 2555 Harford Rd, Baltimore, Maryland 21218, US · 3501 Brehms Ln, Suite B, Baltimore, Maryland 21213, US · 3501 Brehms Ln, Suite C, Baltimore, Maryland 21213, US
Based on 1745 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$109k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 11,111 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 656 of the 11111 open customer service & support positions offer remote or hybrid work (289 remote, 367 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
