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$17/hr–$21/hr
Full-time
high school, professional certificate
Posted 2d ago
~40 hrs/week
Responsibilities
The role serves as the first point of contact for patients, handling scheduling, registration, and insurance verification. It involves coordinating with care teams to eliminate barriers to access and providing financial guidance to patients.
Requirements
A high school diploma or GED is required, along with at least one year of clerical or customer service experience, preferably in healthcare. Certification from organizations like AAHAM or NAHAM is preferred.
Full job description
Job Requirements
University of Maryland Charles Regional Medical Center - 5 Garrett Avenue La Plata, MD 20646
Patient Access Representative, Full Time, Evenings Rotating inc. weekends and holidays
Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.
Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process, and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution. lives.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
Communicates coverage issues to the service areas; works with patients and staff to resolve.
Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.
Work Experience
Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years’ work experience preferred.
All your information will be kept confidential according to EEO guidelines.
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond.
UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily.
The hospitals and health systems that comprise UMMS are:
University of Maryland Medical Center
University of Maryland Medical Center Midtown Campus
UM Rehabilitation and Orthopaedic Institute
UM Baltimore Washington Medical Center
UM Capital Region Health
UM Charles Regional Medical Center
UM St. Joseph Medical Center
UM Upper Chesapeake Health
UM Shore Regional Health
Mt. Washington Pediatric Hospital
UM Community Medical Group
Offices: 22 S. Greene St, Baltimore, MD 21201, US · 301 Hospital Dr, Glen Burnie, MD 21061, US · 327 Linden Ave, Baltimore, Maryland, US · 7601 Osler Dr, Towson, Maryland 21204, US · 219 S Washington St, Easton, Maryland 21601, US
TraumaCardiac CareCancer CareNeurocarePhysical RehabilitationWomen's and Children's HealthTransplantand critical careHealth DiagnosticsHospital
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond.
UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily.
The hospitals and health systems that comprise UMMS are:
University of Maryland Medical Center
University of Maryland Medical Center Midtown Campus
UM Rehabilitation and Orthopaedic Institute
UM Baltimore Washington Medical Center
UM Capital Region Health
UM Charles Regional Medical Center
UM St. Joseph Medical Center
UM Upper Chesapeake Health
UM Shore Regional Health
Mt. Washington Pediatric Hospital
UM Community Medical Group
Offices: 22 S. Greene St, Baltimore, MD 21201, US · 301 Hospital Dr, Glen Burnie, MD 21061, US · 327 Linden Ave, Baltimore, Maryland, US · 7601 Osler Dr, Towson, Maryland 21204, US · 219 S Washington St, Easton, Maryland 21601, US
TraumaCardiac CareCancer CareNeurocarePhysical RehabilitationWomen's and Children's HealthTransplantand critical careHealth DiagnosticsHospital