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Anne Arundel County, Maryland, United States · On-site
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$16/hr–$17/hr
Other
high school
Low-Cost Health Insurance, Career Advancement, Paid Time Off, Sick Leave, 401k with company match, Tuition Reimbursement
Posted 14d ago
Apply by Jan 7
~40 hrs/week
Responsibilities
The Shift Leader supports the Store Manager in daily operations to meet performance and profit goals while ensuring brand standards. They are responsible for driving food quality, managing store cleanliness, and leading customer service representatives.
Requirements
Candidates should ideally have a high school diploma, previous supervisory experience, and food service experience. Requirements include being at least 18 years old, having reliable transportation, and the ability to lift up to 50 lbs.
Full job description
Job DetailsLevel: ExperiencedJob Location: Store 95 - St Michaels, MD 21663Position Type: Full-Time/Part-TimeEducation Level: NoneSalary Range: $16.00 - $17.50 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: ManagementAre you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control? Apply today and start your new career! Let us know if you are open to 2nd shift and weekends too!
The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.
The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.
We offer a very competitive Benefits Package including but not limited to:
Low-Cost Health Insurance – Full and Part time plans available. Career Advancement. Paid Time Off in addition to Sick Leave. 401k with company match. Tuition Reimbursement annually.
Responsibilities
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees. Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer. Assist with the hiring, training, and development of store employees. Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary. Complete daily paperwork and computer entry in a timely manner as established by management. Assume responsibility for special assignments and projects as needed.
If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.QualificationsQualifications:
High School Diploma or equivalent preferred. Successful completion of store training. Previous experience supervising others, preferred. Must be at least 18 years old. Computer literacy. Food service experience preferred, ideally in a managerial role. ServSafe certification preferred or successful completion of certification within 2 months of hire. Focus on customer service and commitment to teamwork. Effective communication skills, with the ability to communicate with employees, customers, and vendors. Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient. Ability to lift to 50 lbs. Reliable transportation. Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Working Conditions
Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc. Spend much of the shift standing with frequent bending and lifting. In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.
Proudly Local, Uniquely High's | Utterly Authentic Since 1928 | 50+ locations in Maryland and Delaware
Industry
Retail
Company size
201-500 employees
Founded
1928
Headquarters
Sparks Glencoe, Maryland
LinkedIn followers
829
In 1928, the High’s brand was born—our ice-cream store chain grew rapidly throughout the Mid-Atlantic States. At one time there were more than 500 locations, making High’s the largest ice-cream store chain in the world!
In 2012, Carroll Independent Fuel Company acquired High’s and began to build off of the strong heritage that everyone knows and loves. Today, we are a chain of over 50 convenience stores run by our team of 500 talented individuals.
Our passion to run well operated stores serves as the foundation for our commitment to delight customers. Our goal is to provide our customers the products that they want in a clean, friendly and inviting atmosphere.
Offices: 18 Loveton Circle, Sparks Glencoe, Maryland 21152, US · 4525 Norrisville Rd, White Hall, Maryland 21161, US · 2420 Whiteford Rd, Whiteford, Maryland 21160, US · 20215 Professional Boulevard, Hagerstown, MD 21742, US · 22550 Jefferson Blvd, Smithsburg, Maryland 21783, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1745 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$109k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 11,111 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Royal Farms, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 656 of the 11111 open customer service & support positions offer remote or hybrid work (289 remote, 367 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland