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The Assistant Store Manager supports the General Manager in daily retail operations, supervising employees and ensuring outstanding customer service. Key duties include managing sales floor activities, processing transactions, and driving team performance to meet sales goals.
Requirements
Candidates need at least 3 years of retail experience and preferably 1 year of supervisory experience. A high school diploma or GED is preferred, along with the ability to work a flexible schedule including weekends and holidays.
Full job description
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.
Responsibilities
As an Assistant Store Manager you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. Driving our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results will be a daily expectation.
Expectations:
Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
Manage customer and/or employee issues appropriately, timely, and with respect.
Assist with hiring and training new employees for the sales floor or other departments.
Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
Assist with processing sales transactions involving cash, credit, or financial aid payments.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Maryland Pay Transparency Information (Only applicable in Maryland stores):
Pay: Assistant Store Manager pay range $23.00 – $28.75/hour.
Benefits available include:
Get paid sooner! Daily Pay earned wage access is available to all store employees.
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefit
Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
3+ years’ experience in a retail setting.
1+ year supervisory experience preferred or a graduate of the Best Seller Program.
High school diploma/GED preferred.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Familiarity with financial and customer service principles.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Related keywords
Retail ManagementBookstoreCustomer ExperienceSales GoalsStaff SupervisionCashieringMerchandisingFinancial Aid PaymentsAcademic CommunityOperational Functions
BNC is a provider of retail & academic solutions, research and insights to campus stores, serving 6M students & faculty.
Industry
Retail
Company size
10,001+ employees
Founded
1971
Headquarters
Florham Park, NJ
LinkedIn followers
20,641
Barnes & Noble College, a Barnes & Noble Education (NYSE:BNED) company, is a leading operator of college bookstores in the United States. Barnes & Noble College currently operates more than 1,100 physical and virtual campus bookstores, serving nearly 6 million students nationwide. General information on Barnes & Noble College can be obtained by visiting: www.bncollege.com.
At Barnes & Noble College, our focus is on delivering services and solutions that help colleges and universities meet and exceed their highest priority goals. Whether it’s facilitating a better student academic journey, delivering superior customer experiences, or building lifetime relationships with parents, fans and alumni, our unique approach and set of proprietary assets allow us to support our partners in a more localized, relevant, and highly differentiated manner.
Offices: 180 Park Avenue, Suite 301, Florham Park, NJ 07932, US
How much do Customer Service & Support jobs in Maryland pay?
Based on 1745 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$109k per year. Individual offers vary with seniority, company size, and specialization.
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