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Full-time
high school, associate degree
Posted 5d ago
~40 hrs/week
Responsibilities
The Patient Services Lead oversees daily front desk operations, including patient check-in/out, insurance verification, and financial collections. This role also provides leadership, training, and support to staff while ensuring facility readiness and compliance with organizational standards.
Requirements
Candidates must have a high school diploma or GED, with an associate degree preferred, and at least one to two years of relevant healthcare experience. Proficiency in EMR systems, strong customer service skills, and the ability to multitask in a fast-paced clinical environment are required.
Full job description
Job Description
Job Title: Patient Services Lead
Department: Patient Services
Reports To: Patient Services Manager
FLSA Status: Non-Exempt
Approved Date: June 16, 2026
Summary
The Patient Services Lead oversees daily front desk and patient services operations for an assigned clinic location. This role supports a seamless patient experience by combining front-desk administrative duties, financial services, account coordination, site readiness, and operational leadership. The Lead ensures patients are checked in and out efficiently, insurance and demographic information is verified, payments and deposits are collected and posted accurately, billing-related inquiries are addressed appropriately, and site-specific needs such as supplies, maintenance, cleaning, and deliveries are maintained. This position serves as a primary liaison between patients, staff, and leadership while supporting patient satisfaction, financial integrity, compliance, and the mission and values of Peachtree Orthopedics.
Essential Duties and Responsibilities
Oversee daily front desk and patient services operations for the assigned clinic location, ensuring consistent patient service, check-in and check-out processes, and adherence to organizational standards.
Provide site-level oversight, training, mentoring, and support to Patient Services Coordinators while promoting a professional and welcoming patient experience.
Greet, check in, and check out patients; maintain waiting room cleanliness; manage deliveries; and support visitor screening and front desk readiness.
Verify and update patient insurance and demographic information, obtain referrals when applicable, collect and post payments accurately, and schedule follow-up appointments and ancillary services.
Process co-pays, patient balances, deposits, daily collections, reconciliation activities, and courier-ready deposits with accuracy and accountability.
Assist patients with billing-related questions, account balances, payment plans, and accounts receivable concerns in collaboration with internal resources and the Billing Customer Service team.
Complete daily schedule scrub activities, create Daily Balance Sheets for upcoming appointments, print required schedules and tracking sheets, and coordinate completion of site-level schedule scrub tasks.
Maintain facility appearance and function, including waiting areas, patient check-in stations, supply inventory, courier deliveries, mail, and package logging and distribution.
Serve as the point of contact for on-site operational issues and escalate concerns as needed to the Patient Services Manager and/or Director of Patient Services.
Ensure compliance with HIPAA, OSHA, organizational policies, insurance and billing procedures, and internal front-end processes.
Support communication and collaboration between front desk staff, clinical staff, physicians, and leadership while contributing to departmental meetings, quality initiatives, performance evaluations, system implementations, and process improvements.
Other duties as assigned.
Qualifications
High school diploma or GED required; Associate degree in Healthcare, Business, or a related field preferred.
Minimum of one to two years of healthcare front desk, patient services, registration, or related experience required.
Familiarity with insurance plans, medical terminology, insurance verification, time-of-service collections, check-in and check-out processes, and scheduling of ancillary services preferred.
Proficiency with computers, Microsoft Office applications, and EMR systems required.
Ability to speak clearly, write professionally, interpret instructions and documentation, and communicate effectively with patients, staff, providers, vendors, and leadership.
Ability to multitask in a fast-paced clinical environment while maintaining empathy, professionalism, confidentiality, accuracy, and attention to detail.
Ability to read and comprehend instructions, correspondence, and memos; sort and file materials alphabetically and numerically; perform basic mathematical calculations; and apply common sense understanding to written and oral instructions.
Supervisory Responsibilities
Directly supervises Patient Services Coordinators and oversees front desk operations for the assigned clinic location. This role provides guidance, training, coaching, performance feedback, and site-level support to ensure alignment with Peachtree Orthopedics standards and patient service excellence.
Certificates, Licenses, Registrations
None required.
Physical Demands & Work Environment
This position requires regular sitting, standing, walking, computer use, and frequent patient interaction in a clinical setting. Employees are regularly required to use hands and arms and may occasionally lift or move up to 30 pounds. Extended periods of computer use and patient interaction are common. The role may require travel to multiple clinic locations and participation in staff development and training sessions. Work is performed in a clinical environment with moderate noise levels and frequent interaction with patients, staff, and providers. The ability to adapt to operational changes, technology updates, and evolving patient needs is essential. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Schedule
The anticipated work schedule for this position is:
Monday through Friday: 6:45 a.m. – 5:00 p.m., based on clinic and operational needs.
Saturday Clinic and Urgent Ortho coverage: 8:00 a.m. – 12:00 p.m., as needed.
Work schedules may vary based on patient volume, staffing levels, provider schedules, business demands, and operational requirements. Additional hours, schedule adjustments, and coverage assignments may be required to support organizational needs.
Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
With Peachtree Orthopedics, you’re set for life. No matter your age or orthopedic issue, we’ll get you back to doing the things you love. Atlantans have trusted us to do just that for more than 65 years, and we look forward to providing a lifetime of care for you and your family as well.
From head to toe, we’ve got you covered. Our 35 doctors are fellowship trained, going beyond their general orthopedic training to specialize in a specific part of the body. You’ll be treated by physicians who are experts in your area of need, leading to higher quality care, less pain, a shorter recovery and a better outcome.
You can be confident knowing that your doctors are leaders in their field, providing cutting-edge technology in state-of-the-art facilities. We are proud to offer you nine convenient locations, as well as nine physical rehabilitation locations, two surgical centers and four MRI facilities.
We’ve grown over the years, but our high standards of excellence and commitment to personalized care have remained the same. Throughout every phase of your life, you can depend on us to provide you with the best orthopedic care possible.
Offices: 2001 Peachtree Road, Suite 705, Atlanta, GA 30309, US · 11800 Amber Park Drive, Parkway 400, Building One, Suite 200, Alpharetta, GA 30009, US · 1901 Phoenix Blvd., Suite 200, College Park, GA 30349, US · 5505 Peachtree Dunwoody Road, Suite 600, Atlanta, GA 30342, US · 3200 Downwood Circle NW, Suite 700, Atlanta, Georgia 30327, US
How much do Customer Service & Support jobs in Georgia pay?
Based on 1737 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 21,848 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1480 of the 21848 open customer service & support positions offer remote or hybrid work (794 remote, 686 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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