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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Retirement Plan, Long Term Disability, Life Insurance
Posted 16d ago
~40 hrs/week
Responsibilities
The Shift Supervisor provides tactical leadership for associates across the retail center, focusing on safety, product flow, and customer service. Key duties include managing staff breaks, handling customer escalations, and overseeing daily sales reporting and cash drawer verification.
Requirements
Candidates should ideally have a high school diploma and two years of retail experience, preferably with previous supervisory experience. The role requires the ability to work a flexible full-time schedule and the physical capacity to stand and lift for extended periods.
Full job description
Please Note: This position will be posted through 07/27/2026
Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.
*All applicants are required to attach a resume to their application in order to be considered for this position.
Please Note: Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. This supervisory position is full-time and will require open availability (including evenings, weekends, and holidays). Shifts for this position could start as early as 7 am and go as late as 10 pm.
Pay - $20.32 per hour. This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.
JOB SUMMARY:
The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.
ESSENTIAL FUNCTIONS:
Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
Employee Leadership:
Manages breaks.
Redirects staff/work teams to address call-offs.
Coaches’ employees verbally and with initial write-ups.
Provides input to reviews and terminations.
Facilitate employee purchases.
Task/Functional Leadership:
Assists in opening and closing procedures
Responsible for the verification step related to the daily sales report paperwork.
Responsible for counting drawers.
Responsible for making change between drawers and the safe.
Assist with inventory process by counting, entering, and verifying.
Customer Focus:
Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
First escalation point for customer complaints.
Point of contact for turning down donations at Attended Donation Centers (ADC).
Cross training:
Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
A High School diploma or equivalent is preferred.
Experience:
Previous supervisory experience is preferred.
Two (2) years’ retail experience is desired.
Other:
Familiar with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Able to quickly problem solve and make decisions.
Able to maintain confidentiality and follow Goodwill’s policies and procedures.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
Ability to manage corporate email and calendar (i.e. Outlook).
Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-VerifyWe promote a Safe & Drug-free Workplace.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Goodwill of Colorado provided career development resources and life-skills training for nearly 150,000 Coloradans with disadvantages in 2023 —including military veterans, seniors, youth, and individuals who have a disability or barrier to employment. Through its thrift stores, donations, corporate partnerships and recycling processes, Goodwill has worked for more than a century in Colorado to ensure individuals have access to career and life pathways that allow them to live to their fullest potential.
Offices: 1460 W Garden of the Gods Rd, Colorado Springs, Colorado 80907, US · 6850 Federal Blvd, Denver, Colorado 80221, US
How much do Customer Service & Support jobs in Colorado pay?
Based on 2390 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$117k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Colorado right now?
There are currently 17,306 open customer service & support positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Colorado?
Companies currently hiring include Kroger, Domino's, Albertsons Companies, Costco Wholesale, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Colorado?
Yes — 943 of the 17306 open customer service & support positions offer remote or hybrid work (403 remote, 540 hybrid).
How do I apply for Customer Service & Support jobs in Colorado?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Colorado