Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21.05/hour
Tucson, Arizona, United States · Hybrid
$42k–$54k/yr
Entry level$3.6B raised
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Customer Service Advocate - Train On-Site Home Office Program - Salary up to $21.05/hour
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$42k–$54k/yr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k) matching, Tuition reimbursement, Paid time off
Posted 7d ago
~40 hrs/week
Responsibilities
The advocate serves as the primary point of contact for clients, handling inbound inquiries across multiple channels to provide effective solutions. They must navigate various computer systems to resolve account issues while maintaining compliance with ethical and regulatory standards.
Requirements
Candidates must have 1–3 years of experience in a customer-facing role and proficiency in Microsoft Office and Windows. A high school diploma or equivalent is required for this entry-level position.
Full job description
Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.
Attached resume is required to be considered.
Starting salary of up to $21.05/hour.
This is an entry-level position; we are proud to offer a competitive benefits package and significant opportunities for advancement within the company.
Train on site/ Home Office Program
This position requires you to complete training on site at 9060 South Rita Road, Tucson, AZ . After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and required technology.
Ready to launch your next career journey?
This full-time position comes with a fantastic benefits package designed to support you every step of the way!
Day 1 Health Coverage: Medical, Dental, Vision
Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
Financial Future: 401(k) matching and tuition reimbursement
Work-Life Balance: Generous paid time off including vacation and holidays.
Heath & Wellness Support: Confidential mental health resources and assistance programs.
At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.
Responsibilities
Serve as the first point of contact for clients by handling inbound client calls, evaluating and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
Required Qualifications & Skills
1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
High School diploma or equivalent.
Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks!
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services
How much do Customer Service & Support jobs in Arizona pay?
Based on 1230 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $48k–$112k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 17,572 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Great Clips Inc., Circle K, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1133 of the 17572 open customer service & support positions offer remote or hybrid work (503 remote, 630 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Arizona