Customer Service & Support Jobs in Surprise, AZ (Now Hiring) — 6 open

Shift Leader

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

What We Need

As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

What You’ll Do

• Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.

• Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.

• Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.

• Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.

• Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.

• Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.

• Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.

• Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.

• Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.

• Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.

• Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.

How You’ll Do It

• Leadership: You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment.

• Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.

• Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.

• Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.

• Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

Minimum Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.

• Strong understanding of food safety, guest service, and restaurant operations.

• Required state alcohol-server and Manager ServSafe certifications.

• Flexibility to work varying shifts, including evenings, weekends, and holidays.

• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual English/Spanish, a plus.

• Experience in training, mentoring, and developing team members.

• Familiarity with inventory and cash-handling processes.

• Proven ability to handle high-pressure situations with professionalism.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $17.00 - $21.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
• Paid Time Off (PTO) after 1 year of employment
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis