United States · On-site
$60k–$124k/yr
“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Leadership, Supervisory, Customer Care, Performance Management, Process Management
Roseburg, Oregon, United States · On-site
Who We Are: Looking for a new opportunity? At Rick's Medical Supply, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient populati…
Skills: Durable Medical Equipment Setup, Patient Education, Delivery Logistics, Respiratory Equipment Handling, Inventory Management
Milpitas, California, United States · On-site
$71k–$124k/yr
“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Clinical Leadership, Respiratory Therapy, Staff Training, Quality Assurance, Clinical Documentation
Carson, California, United States · On-site
$70k–$114k/yr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Strategic Planning, Sales, Marketing, Relationship Building, Presentation Skills
Monterey, California, United States · On-site
$33/hr–$60/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory Therapy, Patient Assessment, Equipment Troubleshooting, Patient Education, Documentation
Industry, California, United States · On-site
$30/hr–$54/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory therapy, Patient assessment, Equipment troubleshooting, Patient education, Documentation
Sacramento, California, United States · On-site
$30/hr–$54/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory Therapy, Patient Assessment, Equipment Troubleshooting, Patient Education, Documentation
Tracy, California, United States · On-site
$33/hr–$60/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory Therapy, Patient Assessment, Equipment Troubleshooting, Clinical Documentation, Patient Education
San Leandro, California, United States · On-site
$33/hr–$60/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory Therapy, Patient Assessment, Equipment Troubleshooting, Patient Education, Documentation
San Jose, California, United States · On-site
$33/hr–$60/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory Therapy, Patient Assessment, Equipment Troubleshooting, Clinical Documentation, Patient Education
Hayward, California, United States · On-site
$33/hr–$60/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Respiratory Therapy, Patient Assessment, Equipment Troubleshooting, Patient Education, Documentation
Industry, California, United States · Hybrid
$79k–$127k/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Project Management, Process Improvement, Stakeholder Management, Workflow Design, Requirement Gathering
United States · On-site
$15/hr–$25/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Customer Service, Medical Terminology, Data Entry, Insurance Verification, Communication
Las Vegas, Nevada, United States · On-site
$18/hr–$28/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Dispatching, Route planning, Customer service, Data entry, Communication
Roseburg, Oregon, United States · On-site
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At Rick's Medical Supply, a SuperCare Health company, you have the chance to reac…
Skills: Inventory management, Purchase order processing, Attention to detail, Data entry, Vendor coordination
Grants Pass, Oregon, United States · On-site
Who We Are: Looking for a new opportunity? At Rick's Medical Supply, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient populati…
Skills: Durable Medical Equipment, Patient Education, Equipment Setup, Delivery Logistics, Respiratory Equipment
Bakersfield, California, United States · Remote OK
$19/hr–$30/hr
“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Customer Service, Patient Education, Insurance Verification, Medical Documentation, PAP Therapy Knowledge
Industry, California, United States · On-site
$69k–$114k/yr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Workforce Management, Capacity Planning, Talkdesk WFM, Staffing Forecasting, Real-time Operations Management
Industry, California, United States · On-site
$70k–$114k/yr
“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Instructional Design, Adult Learning Theory, Curriculum Development, Training Strategy, Learning Management Systems
Industry, California, United States · Hybrid
$100k–$153k/yr
“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in ser…
Skills: Brightree Expertise, Project Management, Change Management, Strategic Planning, Process Optimization
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The Customer Care Manager oversees the Customer Care Division, managing supervisors and staff to ensure performance goals and service level agreements are met. They are responsible for hiring, mentoring, compliance auditing, and resolving customer grievances to maintain high service standards.
Candidates must have a minimum of 2 years of supervisory experience and a graduate degree from an accredited school. Strong business acumen, problem-solving skills, and knowledge of healthcare regulations are essential for this role.
“Improving the lives of those with chronic care diseases while providing solutions to our customers.'
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
The Customer Care Manager is directly responsible for overseeing their designated Supervisor’s along with a dedicated team within the Customer Care Division. This position manages all employees of your designated teams and is responsible for the performance management and hiring of the employees.
Responsibilities and Duties:
Education: Graduate of an accredited school
Experience:
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work: This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel: Is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us!
Company Website: https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
We Help You Breathe Better
SuperCare Health (www.supercarehealth.com) is a chronic care management company specializing in respiratory diseases and providing high-touch, high-tech in-home patient management solutions. Utilizing cutting-edge mobile technologies, combined with quality clinical services, SuperCare Health has proven cost-savings that reduce hospital readmissions and offer shared savings for payors. Twitter (https://www.twitter.com/SuperCareHealth) Facebook (https://www.facebook.com/supercarehealth) Google+ (https://www.google.com/+Supercarehealth) Yelp (http://www.yelp.com/biz/supercare-health-downey)
Offices: 16017 Valley Blvd, City of Industry, California 91744, US · 1960 Chicago Avenue, Suite #5, Riverside, CA 92507, US · 320 W. Cerritos Avenue, Glendale, CA 91204, US · 3485 Sacramento Drive, Suite E, San Luis Obispo, CA 934001, US
We Help You Breathe Better
SuperCare Health (www.supercarehealth.com) is a chronic care management company specializing in respiratory diseases and providing high-touch, high-tech in-home patient management solutions. Utilizing cutting-edge mobile technologies, combined with quality clinical services, SuperCare Health has proven cost-savings that reduce hospital readmissions and offer shared savings for payors. Twitter (https://www.twitter.com/SuperCareHealth) Facebook (https://www.facebook.com/supercarehealth) Google+ (https://www.google.com/+Supercarehealth) Yelp (http://www.yelp.com/biz/supercare-health-downey)
Offices: 16017 Valley Blvd, City of Industry, California 91744, US · 1960 Chicago Avenue, Suite #5, Riverside, CA 92507, US · 320 W. Cerritos Avenue, Glendale, CA 91204, US · 3485 Sacramento Drive, Suite E, San Luis Obispo, CA 934001, US
