Job Description Position: Surveillance Operator Reports To: Surveillance Supervisor OUR COMPANY Parq Casino – Dive into the excitement at downtown Vancouver’s only casino! At Parq Vancouver, you can find a be…
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$23/hr–$25/hr
Full-time
high school
Extended Health and Dental Benefits, RSP/RRSP Matching, Employee and Family Assistance Program, Tuition Reimbursement, Food and Beverage Discounts, Discounted local business rates
Posted 11d ago
~40 hrs/week
Responsibilities
The Surveillance Operator monitors casino activities via CCTV to ensure the safety of guests, employees, and company assets while enforcing policies. They are responsible for documenting irregularities, logging communications, and generating reports on gaming activity.
Requirements
Candidates must possess strong analytical and observational skills, proficiency in Microsoft Office, and the ability to work a flexible schedule including nights and weekends. Applicants must be able to obtain a GAMW registration and Serving it Right certification.
Full job description
Job Description
Position:
Surveillance Operator
Reports To:
Surveillance Supervisor
OUR COMPANY
Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!
At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.
We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses.
OVERVIEW
A Surveillance Operator plays an integral role to the safety and security of our employees, guests, and company assets. The Surveillance Operator demonstrates strong analytical, communication and observation skills, possess a thorough knowledge of computers and thrives in a fast-paced team environment.
WHY WORK AT PARQ
Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program
DUTIES AND RESPONSIBILITIES
A Surveillance Operator observes the activities of guests and employees via CCTV system with emphasis on searching for criminal activity and/or violation of policies and procedures as established by the company and BCLC. A key responsibility is to witness and accurately complete reports of irregularities through the proper chain of command.
Maintains the highest levels of discretion and confidentiality
Protects the safety of casino patrons, employees and company assets
Logs and responds to all radio and telephone communications
Maintains a log of routine tasks performed within the Surveillance Room and on the casino gaming floor
Utilizes cameras and other approved observational resources to document all activities in all areas of the property
Responsible for generating internal/external reports on gaming activity
Observes all internal cash asset transfers and escorts to ensure the integrity of casino as well as abiding by all BCLC policies/procedures
Performs other job-related duties, as requested by management
Responsible for providing professional and exceptional customer service in accordance with established company standards
Maintain working knowledge of company policies and procedures
Attend on-going job training as directed by management
QUALIFICATIONS AND EXPERIENCE
Proven superior customer service experience
Post-Secondary education or suitable combination of education and experience an asset
Previous gaming experience, or knowledge of casino games an asset
Excellent command of the English language (verbal, written and comprehension)
Highly proficient computer skills including knowledge of Excel, Word and Outlook
Strong analytical and observational skills
Excellent organizational skills and the ability to multi-task
Friendly, outgoing and professional
Strong mathematical skills
Must be able to work a flexible schedule to include nights, weekends and holidays based on operational needs
Must not have family or personal relations with casino employees, in accordance with BCLC regulations
Must not be colour blind
CERTIFICATES AND/OR LICENSES REQUIREMENTS
Ability to obtain a valid GAMW registration
Ability to complete all BCLC required trainings
Serving it Right Certification
PHYSICAL REQUIREMENTS
Able to lift, handle, and transport materials that are over 20lbs
Required to sit for extended periods of time with several monitors and computers
Must be able to work in an environment with no natural light
At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.
Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices
Related keywords
SurveillanceCCTVCasinoGamingBCLCSecurityAsset protectionComplianceReportingMicrosoft ExcelMicrosoft WordMicrosoft OutlookGAMW registrationServing it RightRisk managementPolicy enforcement
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa.
Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
Offices: Houston, TX, US · Toronto, Ontario, CA · London, GB · Luxembourg, LU · Tokyo, JP
How many Administrative jobs are open in Vancouver, Canada right now?
There are currently 1,074 open administrative positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Vancouver, Canada?
Companies currently hiring include UBC Faculty of Education, Vancouver Coastal Health, Shoppers Drug Mart, RBC, Providence Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Vancouver, Canada?
Yes — 320 of the 1074 open administrative positions offer remote or hybrid work (38 remote, 282 hybrid).
How do I apply for Administrative jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.