Overview Key Holders assist Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales b…
SalaryThe salary range for this position is CAD $60.75/Hr. - CAD $87.33/Hr. Job Accuracy Posting FlagThe hours of work, including start and stop times, days off, work area and work site may be subject to change consisten…
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iA Financial Group (Industrial Alliance)
Customer Service Representative
Vancouver, British Columbia, Canada · On-site
$56k–$57k/yr
Entry level$1.7B raised
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Part-time
Posted 6d ago
~40 hrs/week
Responsibilities
The Key Holder assists the management team in driving store sales and delivering exceptional customer experiences through effective coaching and leadership. They are responsible for operational tasks including opening and closing procedures, cash management, and maintaining visual merchandising standards.
Requirements
Candidates must have previous management or supervisory experience and the ability to foster a high-performance selling culture. Strong communication, analytical skills, and schedule flexibility for evenings, weekends, and holidays are required.
Full job description
Overview
Key Holders assist Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviours to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviours.
Role and Responsibilities
In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours
Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
Promote and display teamwork across all zones to ensure the customer’s journey is seamless
Manage and resolve customer relations issues
Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
Lead with professionalism and behaviors guided by the company values
Qualifications
Ability to foster an environment of exceptional customer service and optimize the Company selling model
Ability to effectively delegate, follow up and communicate with all levels of the organization
Ability to coach, develop and partner with Management team on performance management
Business acumen with strong strategic and analytical skills
Previous management or supervisory experience
Schedule flexibility to include evenings, weekends and holidays
Ability to manage complex and competing priorities through time management and organizational skills
Professional demeanor that reinforces brand and company standards
Empowering women worldwide to feel sexy and confident every day with fashion lingerie. With stores worldwide, La Senza is the global destination for bras, panties and lingerie.
Donner les moyens aux femmes partout dans le monde de se sentir sexy et confiantes tous les jours grâce à une lingerie à la mode. Grâce à ces boutiques partout dans le monde, La Senza est la destination internationale pour les soutiens-gorge, culottes et de la lingerie.
How many Administrative jobs are open in Vancouver, Canada right now?
There are currently 1,074 open administrative positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Vancouver, Canada?
Companies currently hiring include UBC Faculty of Education, Vancouver Coastal Health, Shoppers Drug Mart, RBC, Providence Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Vancouver, Canada?
Yes — 317 of the 1074 open administrative positions offer remote or hybrid work (38 remote, 279 hybrid).
How do I apply for Administrative jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.