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Part-time
high school
Benefits Package
Posted 15d ago
~40 hrs/week
Responsibilities
The representative manages patient intake, scheduling, and billing while providing administrative support to the clinic director. They are responsible for fostering positive relationships with patients, staff, and referral sources through professional service.
Requirements
Candidates must have a high school diploma or equivalent and strong organizational and communication skills. Experience in a physiotherapy clinic is considered an asset, and new graduates are encouraged to apply.
Full job description
Customer Service Representative -Lifemark Physiotherapy Lakeshore
Casual Part-Time
Location: 135 Lakeshore Road W.
Oakville, Ontario
The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative at Lifemark Physiotherapy Lakeshore is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.
We are currently hiring for a Full-Time Customer Service Representative to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic.
Why Lifemark?
Working with our understanding Clinic Director and having a positive and comforting work environment
Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
Competitive salary with benefits package for our employees
Collaborative, multidisciplinary work environment
Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
Pathways for clinical and corporate leadership
Nationally recognized brand with a strong digital presence
Diverse, stable, caseload with the flexibility to integrate pre-existing clients
Primary Responsibilities
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient’s medical record
Collect payment at time of service
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
Provide administrative support to the Care Coordinator Manager and Clinic Director
Qualifications & Core Competencies:
High School Diploma, G.E.D. or equivalent
Excellent customer service skills and telephone etiquette
High degree of organizational skills and ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong computer and data entry skills
Flexible and adaptable to change
Experience in a Physiotherapy clinic an asset
New Graduates are welcome to apply
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!
Offices: 243 Consumers Road, 12th Floor, North York, Ontario M2J 4W8, CA
How many Administrative jobs are open in Oakville, Canada right now?
There are currently 148 open administrative positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Oakville, Canada?
Companies currently hiring include FCT, Global Elite Consultants, Halton Healthcare, BioScript Solutions, CareRx Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Oakville, Canada?
Yes — 55 of the 148 open administrative positions offer remote or hybrid work (18 remote, 37 hybrid).
How do I apply for Administrative jobs in Oakville, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.