Customer Service Team Leader - 12 Month Fixed Term Contract
Manchester, England, United Kingdom · Hybrid
Mid level
Job Description Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires o…
Skills: Team leadership, Financial administration, Customer service, Time management, Strategic thinking
Department: Registry Location: Leeds, London, Birmingham, or Manchester (On-Site) Type of Contract: Permanent - Full Time Salary: £31,000-£38,000pa What We Do: Our Registry department supports every stage of the student …
Skills: Academic administration, Staff supervision, Team management, Data accuracy, Student management systems
Senior Specialist, Anti Money Laundering/Prevention/Know Your Client
Manchester, England, United Kingdom · On-site
Mid level$3.9B raised
We’re seeking a future team member for the role of AML/KYC/Prevention Specialist II to join our team. This role is located in Manchester, UK. In this role, you’ll make an impact in the following ways: Serves as the last …
Skills: Anti Money Laundering, Know Your Client, Quality Review, Risk Assessment, Compliance
THE ROLE & TEAM We are looking for a Paralegal to join our thriving Housing team based in Manchester, working alongside our wider team in Liverpool and working closely with Partners in Housing supporting the fee earners …
Job Description We’re looking to recruit hardworking, customer-centric individuals to join our telephone support teams, where you will play a key role in providing our award-winning service to our customers. If you enjoy…
Skills: Customer service, Communication skills, Telephone manner, Microsoft Word, Microsoft Excel
About Law Debenture Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small…
ESG (Environmental, Social and Governance) Apprentice Hybrid/Manchester *Please note that you must be available to interview in Manchester on the 8th or 9th of September and also to attend the apprenticeship induction on…
Skills: Sustainability data analysis, ESG reporting, Data collection, Governance document control, Stakeholder engagement
First Impression Assistant Salary: £24,823.50 per annum, plus company benefits Location: Manchester, M2 1HL Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hour break …
Skills: Customer service, Reception, Multitasking, Communication, Microsoft Office
Manchester, England, United Kingdom · Remote Solely
Entry level
Company Description Getaway Travel Agency USA is a dynamic, Arizona-based travel agency with a global team, specializing in unforgettable vacations: from Disney adventures to luxury cruises and international getaways. We…
Manchester, England, United Kingdom · Remote Solely
Entry level
Company Description Getaway Travel Agency USA is a dynamic, Arizona-based travel agency with a global team, specializing in unforgettable vacations: from Disney adventures to luxury cruises and international getaways. We…
Job Title: Workplace Experience Host Target Start Date: 10th September Contract Type: Part Time,25 hours per week, Monday to Friday, 07:30–12:30. Location: Manchester Workplace Experience Host: As a Workplace Host, you w…
Skills: Customer service, Communication, Interpersonal skills, Microsoft Office, Workplace systems
Specialist II, Shareholder Services – UK Transfer Agency Operations At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we to…
Skills: Transfer agency operations, Operational oversight, Data analysis, Data mapping, Excel
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can…
Skills: Document control, Project management, Information management, Data entry, Record keeping
Personal Assistant Manchester or Leeds The opportunity We are looking for a proactive and highly organised Personal Assistant (PA) to join our Vario Group team. Supporting members of our leadership team, you'll play a ke…
About us You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle …
Skills: Event planning, Event management, Budget management, Time management, Attention to detail
IHG Hotels & Resorts
Guest Relations Manager
Manchester, England, United Kingdom · On-site
Mid level
The Manchester Deansgate Hotel is on the lookout for a dynamic Guest Relations Manager to inspire and lead. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Ho…
Skills: Guest relations, Front office management, Leadership, Coaching, Service recovery
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Your c…
Based in Manchester, this predominantly full-time permanent role is an important part of our front-of-house and facilities operation. You will help create a welcoming, professional and well-organised experience for colle…
Skills: Front-of-house service, Customer service, Administrative support, Microsoft Office, Communication skills
Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a highly motivated and detail-oriented Accountant I to join our ever-evolving NAP Cash Reconciliations team and …
Skills: Reconciliation, Journal postings, Financial reporting, Data analysis, Microsoft Excel
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months) Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills…
Skills: Customer service, Multitasking, Time management, Communication skills, Attention to detail
Customer Service Team Leader - 12 Month Fixed Term Contract
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time, Temporary
26 days holiday, 7% Pension with matched contributions, Discretionary bonus scheme, Share schemes, Health Cash Plan, Discounted private healthcare
Posted 1d ago
~40 hrs/week
Responsibilities
The Team Leader will manage and distribute workloads to meet SLAs while coaching and developing team members to ensure high-quality service. They are also responsible for maintaining process compliance, reporting performance metrics, and supporting audits within the Contributions team.
Requirements
Candidates must have previous experience in financial administration, specifically with SIPPs, ISAs, and GIAs, along with proven leadership experience. Strong organizational skills, proficiency in Microsoft Office, and a solid understanding of FCA and CASS regulations are essential for this role.
Full job description
Job Description
Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract
We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact.
The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including:
Overseeing and processing Direct Debit instructions
Processing cheque payments into accounts
Refunds of contributions and subscriptions in line with HMRC guidance
Investigating, updating and correcting ISA and LISA annual allowances
What we’re looking for:
We’re seeking someone who can bring energy, structure, and vision to the team. You’ll be:
Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.
A strategic thinker, with a good grasp of CASS rules and the ability to spot trends and drive improvements.
A planner, able to manage resources around shifting monthly deadlines.
Confident and composed, especially when handling FTRs and complaints.
A motivator, with a positive, can-do attitude and the ability to lift team morale.
A mentor, who can spot potential and help others grow.
A coach, comfortable giving constructive feedback and celebrating great performance.
A change champion, who communicates updates clearly and positively.
A role model, who consistently goes above and beyond for customers and colleagues.
Your key responsibilities:
As Team Leader, you’ll be at the heart of the team’s success. You’ll:
Manage and distribute workloads to meet SLAs and team goals.
Deliver daily and monthly MI to track performance.
Lead regular team meetings, 1:1s, and performance reviews.
Coach and develop team members to deliver outstanding service.
Keep processes up to date and aligned with company standards.
Ensure full compliance with FCA regulations and report breaches promptly.
Accurately log and report complaints and breaches.
Collaborate with other teams to improve processes and customer experience.
Monitor and escalate system/process issues.
Oversee regular team tasks and support CASS audits.
Assisting the Contributions Manager in any other areas as required
Competence, knowledge and skills:
Financial administration experience including but not limited to SIPPs, ISAs and GIAs.
Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc.
Excellent customer service skills.
High level of planning, organisation and time management.
Ability to motivate the team.
Proficiency with Microsoft Office programs, specifically Word and Excel.
Enthusiastic and inquisitive with a ‘can do’ attitude.
For internal applications, the closing date for this role will be 26 June 2026.
About AJ Bell
At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.
We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.
Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.
We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.
What we offer
Starting salary of 30,900 (depending on experience)
26 days holiday, increasing with service + buy/sell scheme
7% Pension with matched contributions
Discretionary bonus scheme
Share schemes (including free shares and BAYE)
Health Cash Plan and discounted private healthcare
Free onsite gym
Enhanced family leave (subject to qualifying criteria)
Travel and bike loan schemes
Employee Assistance Programme
Life at AJ Bell
Regular social events including summer and Christmas parties
Learning and development opportunities tailored to you
Casual dress code
Friendly, supportive team environment
Our ways of working
We offer hybrid working, with a minimum of 60% of your working time per month spent in the office.
For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
AJ Bell was formed in 1995 and is now one of the leading online investment platforms in the UK. We provide customers and advisers with wide investment choice, low-cost delivery, market leading online functionality and first class service to help them manage investment portfolios within SIPPs, ISAs and Dealing accounts. We are a fast growing and profitable company, with over 723,000 customers and £103.3 billion of assets under administration. We are part of the FTSE 250 on the Main Market of the London Stock Exchange.
How many Administrative jobs are open in Manchester, United Kingdom right now?
There are currently 320 open administrative positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Manchester, United Kingdom?
Companies currently hiring include BNY, Johnson Controls, GEDU Global Education, Vita Group, City Football Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Manchester, United Kingdom?
Yes — 144 of the 320 open administrative positions offer remote or hybrid work (18 remote, 126 hybrid).
How do I apply for Administrative jobs in Manchester, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.