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The role serves as the primary point of contact for Building Control customers and provides essential technical and administrative support. Responsibilities include managing application processes, collecting the Building Safety Levy, and ensuring compliance with regulatory standards.
Candidates must have in-depth knowledge and experience working within a Building Control department, including handling various application types. Proficiency in calculating fee quotations and understanding the Building Safety Regulator's functions is required.
The London Borough of Harrow is seeking a Building Control Technical Support Officer to play a central role within the Technical Support Team for Building Control. This position serves as the first point of contact for customers, visitors, and both internal and external partners, providing a welcoming and informed service. The role requires a strong working knowledge of current Building Control administrative practices, procedures, and legislation, as well as the ability to offer fee quotations for applications and manage customer complaints effectively. As part of a team of Technical Support Officers, the postholder will provide essential technical and administrative support to ensure the smooth operation of the Building Control service in line with all relevant regulations. The role includes responsibility for collecting the Building Safety Levy and managing the daily administrative processes involved in the submission, progression, and enforcement of building control applications in accordance with statutory requirements. The position will also support the delivery of marketing initiatives aimed at promoting the Building Control service. Working closely with Building Control Managers, the postholder will help ensure that all administrative functions comply with current regulatory standards. Additionally, the role involves assisting with the auditing of Key Performance Indicators and contributing feedback to the Building Safety Regulator to support continuous improvement across the service.
The successful candidate will have:
For more information, please refer to the Role Profile/Selection Criteria
Putting Residents First
We are the London Borough of Harrow. Rich in culture, heritage and an entrepreneurial hotspot, we pride ourselves as one of London’s most diverse boroughs. We want Harrow to be a great place to live, work and visit, a place where people are proud to call home, feel safe and supported and where communities flourish. Putting residents first is at the heart of everything we do. Within this lies a commitment to deliver services and experiences where the wellbeing and needs of our residents are met and are of a high standard. With a workforce of more than 3000 employees, we want to be a council that staff are proud to work for, where everyone feels empowered to excel and is given the opportunity to thrive – all while serving our 250,000+ residents. We want our staff to share the same level of ambition and drive to delivering our plans within the business and wider community. These are centred around three core priorities: - A council that puts residents first - A borough that is clean and safe - A place where those in need are supported We deliver our services and achieve our goals through our core values: to Be Courageous, to Do It Together and to Make It Happen. These are the main drivers to delivering our priorities and achieving our goals. Our vision is to work together to continue to make a difference for Harrow, where people choose to do business, to live, work and visit.
Offices: Forward Drive, Kenton, England HA3 8NT, GB
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