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$55k–$64k/yr
Full-time
bachelor degree
401k, Company match, Bonus programs, Full benefit plans
Posted 15d ago
~40 hrs/week
Responsibilities
The Front Office Manager will oversee daily hotel operations, including managing the annual budget, labor costs, and revenue optimization. They are responsible for mentoring the front desk and shuttle team while ensuring exceptional guest service and professional standards.
Requirements
Candidates must have 3-5 years of experience leading a front office team in a service-focused hotel environment. The role requires a flexible schedule, strong computer skills, and the ability to perform physical tasks such as driving a shuttle van and lifting luggage.
Full job description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the Doubletree by Hilton Jacksonville Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Doubletree by Hilton Jacksonville Airport can mean for you!
What you will have an opportunity to do:
We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
You will develop and mentor a team for the Front Desk Agents and Shuttle Drivers.
You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
Participates in Revenue Optimization Committee (ROC) meetings.
You will lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
What are we looking for?
Someone with 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
Someone available to work a flexible schedule to include mornings, nights, weekends and holidays
Must be able to drive shuttle van which requires lifting of luggage
Someone with a college degree preferred
Someone with a strong desire to make an impact on other people
Someone with an outgoing and engaging personality
Someone with strong Computer skills, and experience with PMS systems
Someone with excellent verbal and written communication skills
Someone with the ability to work in a fast-paced setting
Compensation:
$55,000
-
$64,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Related keywords
HospitalityFront OfficeManagementBudgetingRevenue OptimizationCustomer ServicePMSLeadershipTrainingOperationsHotel ManagementProfit & LossForecastingGuest RelationsStaff Development
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
Offices: Boston, MA 02109, US
HospitalityAsset ManagementProject ManagementProperty ManagementHotels & ResortsHotel and travel accommodation
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