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Women's Care
Medical Assistant (74360)
Jacksonville, Florida, United States · On-site
Entry level
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Full-time
high school, professional certificate
Onsite parking, Great benefits
Posted 8d ago
~40 hrs/week
Responsibilities
The Patient Access Representative II is responsible for accurately registering patients and managing high volumes of inbound and outbound calls. They will also handle central scheduling, maintain compliance with healthcare regulations, and ensure excellent customer service for all patient encounters.
Requirements
Candidates must possess a High School Diploma or GED equivalent. A Certified Medical Assistant credential is preferred, along with a strong understanding of State and Federal healthcare regulations.
Full job description
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Eligible for Up to $1,000 Sign-on Bonus, if hired externally
Baptist Health is hiring a Patient Access Representative II to join our Emergency Department Patient Access team. This is a full-time opportunity, located at Wolfson Children's Hospital in Jacksonville, FL.
Shift Details: Monday-Friday 730a-4p
This role serves as an entry point into the Patient Access career path for candidates with relevant experience in customer service, healthcare, insurance, scheduling, registration, call center, or administrative support. In this fast-paced hospital environment, you will help ensure patients and families receive a professional, compassionate, and service-oriented first impression.
The Patient Access Representative II supports timely and accurate patient registration, scheduling, pre-registration, insurance verification, financial clearance, and point-of-service collection activities. This position handles both straightforward and complex scenarios while developing proficiency in front-end revenue cycle workflows.
Patient Access Representative II Job Responsibilities:
Provide timely, accurate, and compassionate service to patients and families throughout the registration process.
Complete patient registration, scheduling, and pre-registration activities accurately and efficiently.
Verify insurance coverage and support financial clearance activities.
Collect required point-of-service payments and assist patients with financial questions as appropriate.
Maintain accurate patient information while protecting patient confidentiality and adhering to HIPAA requirements.
Navigate front-end revenue cycle workflows and multiple systems while maintaining attention to detail.
Apply knowledge of medical terminology, insurance processes, and basic revenue cycle concepts to support accurate patient access activities.
Patient Access Representative II Experience:
1-2 years of customer service experience required
1-2 years of insurance experience required
1-2 years of healthcare experience required
Prior experience in customer service, healthcare, hospital registration, scheduling, insurance verification, call center, financial services, administrative support, or another patient-facing service environment strongly preferred.
Previous Patient Access experience is preferred but not required, as this role is intended to support individuals entering Patient Access with transferable experience and the ability to learn healthcare revenue cycle workflows.
Knowledge of medical terminology, insurance processes, HIPAA, patient confidentiality, and basic revenue cycle concepts preferred.
Patient Access Representative II Education & Credential Requirements:
High School Diploma or equivalent required
If you are interested in this Patient Access Representative II opportunity, please apply today!
Baptist Health System is a recognized leader in healthcare in San Antonio and South Texas.
Since 1903, Baptist Health System has been caring for the health and spiritual needs of people in San Antonio, south Texas and beyond. Baptist Health System is the first to bring robotically-assisted surgery to San Antonio, and the first to achieve Chest Pain Center Certification at all of our hospitals.
Offices: San Antonio, Texas 78205, US
Cancer CareCardiac Careda Vinci SurgeryEmergency CareMedical ImagingMen's HealthMother & Baby CareNeurosciencesOrthopedics & RehabilitationPediatric Care
Frequently asked questions
How many Administrative jobs are open in Jacksonville, FL right now?
There are currently 1,664 open administrative positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Jacksonville, FL?
Companies currently hiring include UF Health, Mayo Clinic, Ascension, Baptist Health System, KLS Martin Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Jacksonville, FL?
Yes — 188 of the 1664 open administrative positions offer remote or hybrid work (68 remote, 120 hybrid).
How do I apply for Administrative jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Baptist Health System
