Jacksonville, Florida, United States · Hybrid
Department Student Success Systems Compensation $44,000.00 Annual General Description The Student Success Systems Coordinator supports the University’s academic advising, student records, and student success operations b…
Skills: Process Management, CRM Support, Academic Advising, Student Records Management, Data Analysis
Jacksonville, Florida, United States · Hybrid
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · Hybrid
$82k–$111k/yr
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · Hybrid
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Jacksonville, Florida, United States • Hybrid
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The Coordinator supports academic advising and student success operations by managing student records, graduation certification, and transfer articulations. They also manage workflows within the student success CRM and SIS to streamline processes and ensure institutional compliance.
Requires a Bachelor's or Master's degree with at least 2 years of relevant experience or an equivalent combination. Candidates must demonstrate strong technological proficiency, attention to detail, and the ability to audit academic records accurately.
The Student Success Systems Coordinator supports the University’s academic advising, student records, and student success operations by combining functional expertise with process management and CRM/system support. Coordinators serve as key resources to students and academic advisors, supporting the full student lifecycle from admission through graduation—supporting degree progress, transfer articulation, graduation certification, compliance, and the implementation of technology‑enabled workflows within the student success CRM and related enterprise systems.
Job Function
Student Records, Progression & Graduation
Student Success Systems
Operational Coordination & Cross‑Campus Collaboration
Department Requirements
Demonstrated exceptional attention to detail and strong technological proficiency.
Ability to analyze, interpret, and synthesize data to support sound, independent decision making.
Advanced capability to review, interpret, and audit academic records with accuracy and consistency.
Proven ability to adapt quickly and effectively in response to evolving policies, procedures, and institutional priorities.
Strong organizational skills with the ability to prioritize multiple responsibilities, manage deadlines, and work both independently and collaboratively.
Demonstrated commitment to high quality customer service, fostering positive and professional interactions with faculty, staff, and students.
Effective written and verbal communication skills, including the ability to present information clearly and professionally.
Proficiency with Microsoft Office applications (Outlook, Word, Excel, etc.) and other Windows based systems; comfort learning new tools and technologies.
UNF’s Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. After completing onboarding and training in this position you can be part of a hybrid team (mix of on-campus and in-state remote work). You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package https://www.unf.edu/hr/benefits/index.html including UNF’s Employee Education Program, which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master's degree or certificate in one of UNF’s 75 graduate programs in arts and sciences, business, computing and engineering, education, and health. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Our purpose is to foster, maintain and support a mutually beneficial relationship between alumni and the University.
The University of North Florida Alumni Association is a dynamic organization that is recognized as a valuable resource by the UNF community. A dedicated Board of Directors will partner effectively with Alumni Services to offer programs that foster campus traditions and perpetuate a passion for a life-long involvement with the University.
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