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Full-time
high school
Health Clinic, 401k With Company Match, Personal Days Off, Paid Sick Time, Paid Jury Duty, Bereavement Leave
Posted 28d ago
Apply by Jul 13
~40 hrs/week
Responsibilities
Direct day-to-day route operations and communicate with drivers and clients to ensure safe, on-time performance. Monitor system performance and report service issues to Dispatch Supervisors or Managers.
Requirements
Requires a high school diploma and prefers one year of dispatching and two years of customer service experience. Proficiency with Trapeze software and the ability to handle pressure in a fast-paced environment are essential.
Full job description
Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.
Job Responsibilities:
Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
Monitors radio, telephones and on-road provision of service for quality.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes driver sign-in and sign-out daily.
May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
All other duties, as assigned.
Qualifications
Talent Requirements:
One (1) year previous Dispatcher experience preferred.
Two (2) years of Customer Service experience is preferred.
High School diploma or equivalent.
Experience with Trapeze software.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
Demonstrate a high customer service commitment.
Able to demonstrate professional phone manner.
Knowledge of the service area is a plus.
Starting pay rate: $20.81/hour
Benefits are available to full time employees.
Teamsters Health Clinic while actively working
Retirement Benefits: 401k with company match
Personal Days Off: 2 days after completing 1 year, 3 days after 3 years, 4 days after completing 5 years of employment contingent upon appropriate attendance.
Sick time: 40 hours of paid after 12 months of employment
Jury Duty: Up to 5 paid days of jury duty service after 12 months of employment
Bereavement Leave: up to 3 days for qualifying family members
Paid Holidays: 8 paid holidays
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
We will deliver the best customer experience with industry-leading safety, reliability and innovation.
Industry
Truck Transportation
Company size
201-500 employees
Founded
2009
Headquarters
Barrie, Ontario
LinkedIn followers
893
MVT Canadian Bus, Inc., a subsidiary of MV Transportation Inc., began operations in Canada in 2009 in Vancouver providing HandyDart services. In January 2012 para-transit operations commenced in St. John's, Newfoundland providing Go Bus services and July 2015 fixed route and para-transit operations commenced in Barrie, Ontario providing Barrie Transit services as part of a 20 year operating contract. As of July 2022, we employ over 200 employees in Canada. To learn more about our MVT, please visit www.mvtransit.com.
Offices: 133 Welham Rd, Barrie, Ontario L4N 8Y3, CA · 5 Kyle Ave, Mount Pearl, Newfoundland and Labrador A1N 4R4, CA
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