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Skills: Microsoft 365, Microsoft Copilot, Support ticketing, Technical support, Communication skills
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Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in…
Project Officer - College of Arts and Law - 107734 - Grade 6
Birmingham, England, United Kingdom · On-site
$33k–$40k/yr
Mid level
Position Details College of Arts and Law - Music and African Studies and Anthropology Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £33,002 to £35,608 wit…
Programme Administration Manager - College of Medicine and Health - 36246 - Grade 7
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The AI Operations Engineer will provide first-line support for Microsoft 365 Copilot and internal AI applications by resolving user queries and managing support tickets. They will also perform basic service checks and assist with minor updates while escalating complex technical issues to senior team members.
Requirements
Candidates should have 0-1 years of experience in a support or administrative role and possess basic familiarity with Microsoft 365 tools. Strong communication skills, organizational abilities, and an eagerness to learn about AI and automation technologies are essential for this position.
Full job description
Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Job Title: AI Operations Engineer Location: UK – Remote
Role Summary
We are seeking an AI Operations Engineer to provide support for our AI tools, including Microsoft 365 Copilot solutions and internally developed AI applications.
This is an entry-level role focused on supporting colleagues, managing support requests, and helping to keep day-to-day AI services running smoothly. The role includes assisting with simple fixes and minor changes, while escalating more complex issues to specialist teams.
This is an excellent opportunity for someone starting their career in technology who is interested in AI and digital tools.
Key Responsibilities
Provide first-line support for users of Microsoft Copilot and internal AI tools
Respond to user queries and resolve simple issues in a timely manner
Log, track, and update support tickets accurately
Perform basic service checks to ensure tools are running as expected
Assist with simple fixes and minor updates under guidance
Escalate complex issues to senior team members or relevant teams
Maintain clear documentation of common issues and resolutions
Required Skills & Experience
0–1 years’ experience in a support, administrative, or customer-facing role
Basic familiarity with Microsoft 365 (e.g. Teams, Outlook, SharePoint)
Strong communication skills and a willingness to help others
Good organisational skills and attention to detail
Eagerness to learn new tools and technologies, particularly in AI
Desirable Skills
Exposure to Microsoft Copilot, Power Platform, or similar tools
Awareness of AI or automation concepts
Experience supporting internal systems or business applications
Microsoft fundamentals certifications (e.g. PL-900, AZ-900)
About the Role
You will be part of a growing AI team supporting a range of tools used across the business. The role offers hands-on experience with both Microsoft AI technologies and custom-built solutions, providing a strong foundation for a career in technology and AI support.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Related keywords
AI OperationsMicrosoft 365CopilotSupportIT SupportPower PlatformAutomationService DeskTechnical SupportSharePointOutlookTeamsPL-900AZ-900InsuranceEntry-level
We’re Howden, a group of talented insurance experts with the freedom to deliver world-class results for clients.
Our people are our biggest asset and everything that makes us unique, with expertise spanning the full spectrum of insurance.
We offer services across insurance and reinsurance, underwriting, risk consultancy and employee benefits. Our culture, service and continued growth are created by our shared passion and no-limits mindset.
Howden Insurance (Ireland) Limited trading as Howden, Build-Zone, CRS Yachts, Haven Knox-Johnston, Lark Music, Performance Film and Media Insurance, Principal Insurance, RL Underwriting, Robertson Low, Sanctum Health, Sanctum Superyacht Insurance, Self-Build Zone, and Wright Insurance Brokers is regulated by the Central Bank of Ireland. Howden Insurance (Ireland) Limited is authorised and regulated by the Financial Conduct Authority, No. 973308. Registered in Ireland under company registration number 338916. Registered Office: 48 Ringsend Road, Dublin 4, D04 EK2K, Ireland. Calls may be monitored and recorded for quality assurance purposes.
Offices: 48 Ringsend Road, Dublin 4, County Dublin Headquarters, IE
Life & pensionsMortgagesCommercial insurancePersonal insuranceFinancial servicesand Employee benefitsInsuranceCommercial Insurance
How many Administrative jobs are open in Birmingham, United Kingdom right now?
There are currently 323 open administrative positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Birmingham, United Kingdom?
Companies currently hiring include School of Medical Sciences, University of Birmingham, Howden Ireland, Barnett Waddingham, HS2 (High Speed Two) Ltd, Birmingham City Council, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Birmingham, United Kingdom?
Yes — 132 of the 323 open administrative positions offer remote or hybrid work (24 remote, 108 hybrid).
How do I apply for Administrative jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.