Event Coordinator The Student Center Georgia State University The Conference Coordinator serves registered student organizations, university departments, and external clients with their reservation and event planning nee…
Skills: Customer Service, Event Planning, Communication, Organization, Problem Solving
Event Coordinator The Student Center Georgia State University The Conference Coordinator serves registered student organizations, university departments, and external clients with their reservation and event planning nee…
Skills: Customer Service, Event Planning, Communication, Organization, Problem Solving
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Full-time
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Tuition Assistance, Retirement
Posted 41d ago
Apply by Jul 13
~40 hrs/week
Responsibilities
The Event Coordinator manages reservation requests and advises clients on the capacity and capabilities of Student Center event spaces. They guide clients through the planning process, from initial tours and room diagrams to contract execution and post-event feedback.
Requirements
A bachelor's degree or an equivalent combination of education and experience is required. Candidates should possess strong organizational skills, exceptional communication abilities, and a proven track record of high-quality customer service.
Full job description
Event Coordinator
The Student Center
Georgia State University
The Conference Coordinator serves registered student organizations, university departments, and external clients with their reservation and event planning needs for meetings and events to be held in Student Center-managed spaces. The Student Center Event Management office staff does not plan their own events for the office; instead they represent the venue and advise clients on room capacities, setup options, and equipment to clients wishing to host their events in the building. This position reports to the Event Management.
WHAT MAKES The Student CenterA GREAT PLACE?
·Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
·A knowledge-sharing organization that works collaboratively with diverse partners.
·Professional development opportunity and mentorship
·A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
Processes reservation requests made by registered student organizations, university departments, and external clients; helps process 12,000+ requests annually with more than 8,000 events taking place within the Student Center
Assists with the daily operations of the office, including purchases, maintenance of office software and or equipment, troubleshooting software issues, and front-desk scheduling.
Advises clients of the capacity and capability of Student Center event spaces (20 meeting spaces, including the 674-seat ballroom and 413-seat auditorium)
Assists and guides clients through their event planning process by holding client meetings, giving tours of the space(s), creating room diagrams, writing contracts, explaining and enforcing relevant policies and/or deadlines, entering or correcting reservation details, and answering basic billing questions
Creates the optimal experience for all clients by analyzing their event needs, goals, and budget; connects clients to the correct campus resources
Coordinates and communicates clients’ event needs regarding room and equipment details to client's specifications.
Checks in with clients on day of the event, especially with major events, to provide assistance as needed and to ensure client satisfaction
Follows up with clients post-event to solicit feedback about their experience
Helps maintain current literature, forms, and documents utilized by the office.
Minimum Hiring Qualifications:
Bachelor's degree; or a combination of education and related experience.
Preferred Hiring Qualifications:
Excellent customer service skills coupled with the ability to build a good rapport with clients; must be able to enforce and follow policies while still delivering quality customer service
Great attention to detail
Strong organizational, critical thinking, and problem-solving skills
Exceptional communication skills, both written and oral, with clients, colleagues, and students; ability to navigate through delicate or even tense situations with tact, diplomacy, and professionalism
A strong ability to multitask, be self-directed, work independently, and prioritize tasks and schedules appropriately
The home of international, faculty, academic, and teaching innovation at Georgia's largest university.
Industry
Higher Education
Company size
5,001-10,000 employees
Headquarters
Atlanta, Georgia
LinkedIn followers
2,843
Led by Provost Nicolle Parsons-Pollard, Ph.D., the Office of the Provost at Georgia State University is responsible for faculty affairs, academic affairs, international initiatives, institutional effectiveness, online programs, program assessment, institutional entrepreneurship, and the ombudsperson, in addition to oversight for the university's degree-granting colleges, schools and institutes. More information about the role of a provost at Georgia State is available at https://provost.gsu.edu/meet-the-provost/what-is-a-provost/.
Offices: 100 Auburn Ave NE, Atlanta, Georgia 30303, US
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