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Full-time
Health Insurance, Vision Plan, Dental Plan, Paid Time Off (PTO)
Posted 8m ago
~40 hrs/week
Responsibilities
Handle inbound and outbound communications via phone, email, and text to book reservations and resolve customer concerns. Educate customers on products and processes while performing administrative duties assigned by the Business Manager.
Requirements
Candidates must have previous customer support experience and strong communication skills. Proficiency with Microsoft Office, Google products, and the ability to handle a multi-line phone system is required.
Full job description
Description
Description
ARE YOU ENERGETIC, COMPASSIONATE, AND ABLE TO TAKE ON MULTIPLERESPONSIBILITIES AT ONCE? Then you are AWESOME and just the kind of person we are looking for to join our team as a Customer Support Representative at Zerorez!
This position will be working in our Dallas Base
What we can offer you!
Excellent pay: $20 per hour
Health benefits with options for vision and dental plans
Paid Time Off (PTO)
Consistent and predictable schedule of 5 days a week including rotating Saturdays (8am-5pm)
A fun work culture and commitment to your success
The opportunity to be part of a growing company with national and international locations
What are the duties of a Zerorez® Customer Service Representative?
Communicate effectively with customers and fellow employees in the field using various methods of technology.
Field inbound calls and emails, and text messages in order to book reservations, reschedules, customer concerns, and cancellations.
Make outbound calls to customers to follow up with online inquiries, lost sales, and annual customer courtesy calls.
Educate customers on products and processes.
Sell appointments on the phone.
Other administrative duties as assigned by the Business Manager
If you think you have what it takes to be a CSR with Zerorez®, we would love to have you post your resume! Zerorez is a great start to an awesome career. We can't be Successful without "U".
About Zerorez®:
Zerorez® is the revolutionary carpet cleaning services franchise that is changing the way homeowners and property managers think about clean carpets. Unlike traditional carpet cleaning companies that use a method of hot water extraction using soaps and detergents and harsh chemicals that get left behind in the carpet fibers, Zerorez® uses our patented Powered Water® which is a water based, non-toxic cleaning agent that leaves no soil-attracting residue behind. Our Powered Water® is able to remove embedded dirt, reduce dry time, and makes spots much less likely to reappear.
We understand the true nature of a raving fan and strive to make each appointment an experience that is unsurpassed in the service industry. Is customer service dead? You may call us old fashioned, but we believe customers deserve to be treated like family. From the rock stars that answer the phone to the team at your doorstep, we all share the same passion to make our customers happy. Our guarantee is much more than a service warranty; it is our commitment to WOW customers.
Zerorez® is an Equal Employment Opportunity employer. Individuals seeking employment at Zerorez® are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Requirements
What qualities must I possess to join Zerorez® as a Customer Support Representative?
Upbeat, friendly personality.
Strong phone and verbal communication skills.
Strong written communication skills
Previous experience in a customer support role.
Ability to multitask and handle high-stress situations
Ability to handle a multi-line phone system with previous call center experience preferred.
Ability to sit for long durations.
Ability to adapt to changes quickly.
Familiarity with Microsoft Office Products and Google Products such as Chrome, Gmail, and Drive familiarity.
Familiarity with the area and ability to route based on most efficient and time-saving methods.
Sales experience (preferred)
Must have reliable transportation to arrive to work
Must be flexible - schedule will vary based on business needs. Some Saturday work required. We are closed on Sunday.
Founded in 2001, Zerorez is a carpet (tile, rugs, air ducts and upholstery) cleaning franchisor with headquarters in American Fork, Utah, and franchisees and operations throughout North America and the United Kingdom.
Zerorez is the right way to clean your carpets.
No Residue®: We clean with Zr™ Water which is safe for people, pets, & the planet. No soaps, no harsh chemicals, no sticky residue.
Deep clean: Our system uses high-heat water and powerful suction to lift particles from deep in the fibers.
Quick dry: Our Zr™ Wand rinses and removes water efficiently so your carpets dry in hours, not days.
Trusted pros: Friendly, background-checked techs who treat you and your home with care.
Proven results: 400,000+ happy customers every year.
Offices: 772 E Utah Valley Dr, Suite 120, American Fork, Utah 84003, US
How many Administrative jobs are open in Addison, TX right now?
There are currently 119 open administrative positions in Addison, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Addison, TX?
Companies currently hiring include Concentra, Tri Delta, DRB Homes, OMS Medical Billing Services, Plutus Health Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Addison, TX?
Yes — 14 of the 119 open administrative positions offer remote or hybrid work (7 remote, 7 hybrid).
How do I apply for Administrative jobs in Addison, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.