The Lead Patient Concierge at our practice in Wesley Chapel, is responsible for providing day-to-day support to front desk personnel and operations. Secondary duties include providing coverage for the front desk with sch…
Skills: Medical Administration, Customer Service, Leadership, Electronic Medical Record, Scheduling
If you have a desire to work in women's health and seek to work in a compassionate and caring environment, we welcome your application! We are seeking to add a full-time Registered Nurses to our team of clinicians. Hours…
Skills: Registered nursing, Peri-operative nursing, Circulating, Scrubbing, Pre-operative care
Our Authorization Specialist will be responsible for providing a great patient experience by checking patient eligibility and initiating prior authorizations. This includes utilizing online resources, reviewing medical r…
Skills: Patient eligibility verification, Prior authorization, Medical records review, Insurance benefit investigation, Medical terminology
Our physicians are experts in the field of reproductive endocrinology. Together with a dedicated team of nurses and lab professionals, they provide compassionate, one-on-one care that is personalized for every patient. W…
Hillsborough County, Florida, United States · On-site
Mid level
We are seeking an experienced Medical Assistant for a full-time position. The ideal candidate will educate, treat, and inform patients for their appointment. Potential candidates for this role should be excellent communi…
Skills: Patient Care, Phlebotomy, Vitals Measurement, Patient History Taking, Electronic Medical Records
The Marketing Manager will be expected to visit our Midwest clinics monthly and will be responsible for assisting and implementing marketing initiatives that reflect the company vision, values, brand and strategic streng…
Skills: Marketing strategy, Budget management, Public relations, Digital marketing, Social media management
We are seeking an experienced Clinical Educator / IVF Coordinator (RN). If you are committed to growth in a welcoming work environment, this may be a great fit for you. We seek to fill this role with a nurse who will pro…
Skills: Clinical Education, IVF Coordination, Nursing, Patient Care, Staff Training
The IT Technician I is a dedicated support resource focused exclusively on the Prelude Connect patient application. This is an operational support role responsible for handling high-volume, recurring patient-facing suppo…
Hillsborough County, Florida, United States · On-site
Mid level
The Marketing Manager will be expected to visit our Florida clinics monthly and will be responsible for assisting and implementing marketing initiatives that reflect the company vision, values, brand and strategic streng…
Skills: Marketing strategy, Budget management, Public relations, Community outreach, Digital marketing
If you are a highly motivated Registered Nurse with a passion for fertility and women's health, we have an exciting opportunity for you to join our team at AFCC - Gurnee, IL. HOURS: Full-time Monday - Friday with rotatin…
Miami-Dade County, Florida, United States · On-site
Mid level
We are seeking an experienced Medical Assistant for a full-time position at our Miami location. The ideal candidate will educate, treat, and inform patients for their appointment. Potential candidates for this role shoul…
Skills: Patient Care, Phlebotomy, Vitals Measurement, Patient History Taking, Electronic Medical Records
Hillsborough County, Florida, United States · On-site
Entry level
Our Medical Receptionist will greet and schedule patients and visitors, call patients to remind them of appointments, answering and routing calls, making transactions, and keeping paperwork organized. The Receptionist ma…
Skills: Patient scheduling, Medical reception, Customer service, Communication skills, Data entry
We are seeking a dedicated and detail-oriented Medical Records/Front Desk Coordinator to join our growing fertility practice. This full-time opportunity is ideal for someone who is passionate about women's health and pro…
Skills: Medical Records Management, Front Desk Operations, Patient Charting, HIPAA Compliance, Data Entry
The Financial Counselor is responsible for ensuring correct processing of all patient accounts and coordinating all facets for patient accounts, credits and collection of Accounts Receivable. This role ensures duties are…
We are actively recruiting for a part-time Nurse Practitioner. Under the direct supervision of the Clinical Manager, the Nurse Practitioner is responsible for primary care to patients acting as an assistant to physicians…
Skills: Primary Care, Physical Examination, Medical History Taking, Diagnostic Procedures, Therapeutic Planning
Radnor Township, Pennsylvania, United States · On-site
Mid level
Main Line Fertility is seeking an experienced IVF Coordinator - either a Licensed Practical Nurse or Certified/Registered Medical Assistant for a full-time position on our team of professional clinicians. The ideal candi…
Skills: Patient Care, Phlebotomy, Patient History Taking, Vitals Monitoring, Exam Room Preparation
Medical Assistant RMA/CMA or Certified Phlebotomist
Wyomissing, Pennsylvania, United States · On-site
Mid level
Main Line Fertility is seeking an experienced Registered or Certified Medical Assistant or Certified Phlebotomist for a full-time position on our team of professional clinicians. The ideal candidate will educate, treat, …
Skills: Phlebotomy, Patient care, Vitals collection, Patient history documentation, Electronic medical records
Piney Point Surgery Center is a multi-specialty ambulatory surgery center and fertility lab serving Houston and the surrounding communities. We offer a full complement of services for reproductive health from male and fe…
San Francisco, California, United States · On-site
$25/hr–$26/hr
Entry level
Our Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). The Patient Concierge works in a collaborative relationship with the front d…
Skills: Front desk operations, Patient communication, Appointment scheduling, Medical records management, Insurance documentation
Location: Calgary, Alberta Position Type: Full-Time Position Summary Join our dedicated team as an Administrative Assistant, providing high-level support to one or more of our physicians. You’ll play a key role in …
Skills: Schedule coordination, Medical billing, EMR proficiency, Time management, Attention to detail
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, associate degree
Comprehensive Health Coverage, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Employee Assistance Program
Posted 19h ago
~40 hrs/week
Responsibilities
The Lead Patient Concierge provides daily operational support to front desk personnel and ensures a high-quality patient experience. They also act as a role model, resolve complex service issues, and collaborate with other departments to improve processes.
Requirements
Candidates must have a High School Diploma or GED and at least two years of experience in medical administration and customer service. Prior leadership experience and proficiency with Electronic Medical Record (EMR) systems are strongly preferred.
Full job description
The Lead Patient Concierge at our practice in Wesley Chapel, is responsible for providing day-to-day support to front desk personnel and operations. Secondary duties include providing coverage for the front desk with scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The lead works in a collaborative relationship with the front desk team as well as with other departments and employees to ensure a best-in-class patient experience.
Hours: Monday - Friday 7:00 a.m. - 3:45 p.m. with holiday and weekend rotation (Saturday & Sunday) required
Travel to other offices will be required with this position, and training will potentially be at our practice in North Tampa.
Essential Responsibilities:
Provides day-to-day support to front desk personnel and operations, with a focus on providing an excellent patient experience.
Serves as a role model for front desk personnel by exemplary performance, commitment to the organization and its mission, goals and vision.
Identifies difficult or complex front desk operational or patient service issues. Proactively resolves those issues within the authority of the Team Lead role or escalates to the appropriate manager for resolution as needed.
Works collaboratively with other departments to implement process and patient service improvements.
Assists management to professionally develop front desk team members, and answers any questions they may have regarding processes, protocols, etc.; foster a culture of collaboration, comradery and respect; and motivate the team to work cohesively.
Develops comprehensive documentation of front desk processes and policies under guidance of direct manager and in collaboration with other Department managers.
Other duties as assigned.
Education and/or Experience:
High School Diploma or GED required; Associate degree preferred.
Minimum of two years of experience in medical administration and customer service required.
Prior leadership experience preferred.
Experience with Electronic Medical Record (EMR) system strongly preferred.
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee-only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Related keywords
Medical AdministrationCustomer ServiceFront Desk OperationsPatient ExperienceElectronic Medical RecordEMRLeadershipSchedulingProcess ImprovementHealthcareAdministrative SupportTeam ManagementDocumentationOperations
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US