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Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance, Employee Assistance Program, Long-term Disability Insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Patient Concierge manages the front desk by scheduling appointments, handling communications, and directing patients. They ensure professional customer service and maintain accurate medical records and documentation.
Requirements
A high school diploma is required, with a bachelor's degree or Medical Assistant certification preferred. Candidates must have at least one year of administrative medical office experience.
Full job description
Our Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Concierge works in a collaborative relationship with the front desk team as well as with other departments and employees.
Hours: Monday - Friday 7:00 a.m. - 4:00 p.m. with rotating weekends 8:00a.m - 12:00Pm, and holidays.
Job Duties:
Answer and route incoming phone calls, providing assistance to patients as appropriate while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
Support daily office operations by performing additional duties, special projects, and tasks as assigned.
Education/Experience:
High School Diploma or GEDrequired; Medical Assistant or Bachelor's degree preferred
At least one year of administrative medical office experience REQUIRED
Experience with Electronic Medical Record (EMR) system strongly preferred
Fertility experience is preferred
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Related keywords
Patient ConciergeEMRElectronic Medical RecordFertility ExperienceMedical OfficePatient CareHIPAAHealthcare AdministrationFront DeskMedical Charting
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US