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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Basic life insurance, Employee assistance program, Long-term disability insurance
Posted 14d ago
~40 hrs/week
Responsibilities
The Patient Access Specialist manages inbound and outbound patient communications, including inquiries, registration, and scheduling. They are responsible for maintaining accurate patient logs, routing registration forms, and providing superior service to ensure a positive patient experience.
Requirements
Candidates must have a high school diploma and 1-2 years of experience in patient contact or scheduling. Proficiency in Microsoft and EMR platforms, along with knowledge of HIPAA compliance, is required, with bilingual Spanish skills strongly preferred.
Full job description
Our Patient Access Specialist - Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.
Essential Responsibilities:
Timely answering of all telephone inquiries from potential new patients.
Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
Logs patient calls daily.
Routes registration forms to appropriate contact at each location and/or business office representative.
Maintains monthly log for new patient referral spreadsheet.
Mails new patient packet to potential new patients when requested.
Assists supervisor as needed.
Maintains patient confidentiality.
Other duties as assigned.
Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
Education and/or Experience:
High School Diploma required
Bilingual (Spanish) strongly preferred
1–2 years patient contact/scheduling experience
Demonstrated knowledge of HIPAA compliance and requirements
Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
Superior organizational and time management skills
Work Schedule: This position begins as a fully on-site role. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis.
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program — your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance to suit your needs.
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US