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Full-time
high school, bachelor degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance, Employee Assistance Program, Long-term Disability Insurance
Posted 3h ago
~40 hrs/week
Responsibilities
The Patient Advocate manages the front desk by scheduling appointments, handling multi-line phones, and greeting visitors. They are responsible for maintaining the flow of information between patients, physicians, and staff while ensuring privacy standards.
Requirements
A high school diploma is required, though a Medical Assistant certification or Bachelor's degree is preferred. Candidates should ideally have at least one year of administrative medical office experience and familiarity with EMR systems.
Full job description
Our Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.
Hours: Monday - Friday 8 a.m. - 4:30 p.m.
Job Duties:
Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Performs other duties/special projects and tasks as assigned
Education/Experience:
High School Diploma or equivalent required; Medical Assistant or Bachelor's degree preferred
At least one year of administrative medical office experience strongly preferred
Experience with Electronic Medical Record (EMR) system strongly preferred
Fertility experience is preferred
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience. As part of the Prelude Network, Aspire Fertility Austin brings together the top medical and scientific minds in the industry with the goal of providing the very best outcomes possible for their patients. Your family matters here, and we want your tomorrow to be extraordinary. Visit Aspire Fertility in Austin, TX.
Offices: 911 W 38th St, #402, Austin, Texas 78705, US
How many Customer Service & Support jobs are open in Addison, TX right now?
There are currently 205 open customer service & support positions in Addison, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Addison, TX?
Companies currently hiring include Concentra, Plutus Health Inc., BOK Financial, Hai Hospitality, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Addison, TX?
Yes — 28 of the 205 open customer service & support positions offer remote or hybrid work (9 remote, 19 hybrid).
How do I apply for Customer Service & Support jobs in Addison, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.