Resident Service Specialist - Residences at Lake Merritt Apartments
Oakland, California, United States · On-site
$29/hr–$32/hr
Mid level$402M raised
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Residences at Lake Merritt, our exclusive apartment community (173 homes) located in Oakland, CA. Do you thrive on craf…
Skills: Customer service, Move-in coordination, Property management, CRM management, Communication
Newport Beach, California, United States · On-site
$25/hr–$27/hr
Mid level$402M raised
UDR, Inc. and its affiliated companies are adding an Affordable Housing Specialist to our operations team in Southern, CA. This position supports multiple properties and offices out of Eight 80, our apartment community l…
UDR is seeking a Community Director to join our team at Courts at Dulles (412 units) located in Herndon, VA. Pay Range: Starting between $95,000 - $100,000/annually + Bonus GENERAL SUMMARY OF DUTIES: The Community Direct…
Skills: Property management, Customer service, Team leadership, Financial planning, Budgeting
Floating Resident Services Manager 2- Braintree MA
Braintree, Massachusetts, United States · On-site
$70k–$80k/yr
Mid level$402M raised
UDR, Inc. is now hiring a Floating Resident Services Manager to join our team in Braintree, MA based out of Blue Ridge. Ideal schedule is 9am-6pm, will works Saturdays and have a day off during the week GENERAL SUMMARY O…
UDR, Inc. and its affiliated companies are seeking a Floating Service Technician to join our team in North Shore, based out of Bradlee Danvers in Danvers, MA. Ideal schedule is 8:30am-5:30am or 9am-6pm with occasional &f…
Business Manager (Multi-Family Rent Collections) *This is 4 – 5 month contract position*
Costa Mesa, California, United States · On-site
$28/hr–$31/hr
Mid level$402M raised
UDR is hiring a Business Manager to join our operations team in Southern, CA. This position supports multiple properties (1500 – 2000 units) and offices out of 27 Seventy Five, our apartment community located in Co…
Resident Service Manager 2 – Every day is an opportunity for you to ensure exceptional leadership of the operations of a UDR community. UDR, Inc. and its affiliated companies are seeking a Resident Service Manager …
Skills: Property Management, Customer Service, Team Leadership, Financial Planning, Budgeting
UDR, Inc. is now hiring a Transactions Analyst to join our team at our corporate office in Highlands Ranch. GENERAL SUMMARY OF DUTIES: Supports the Transaction team in researching, underwriting, modeling, due diligence, …
Skills: Financial modeling, Due diligence, Investment analysis, Data analysis, Report preparation
Senior Maintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at …
UDR, Inc. is now hiring a Corporate and Furnished Administrator to join our team at our corporate office in Highlands Ranch. GENERAL SUMMARY OF DUTIES: Support UDR Corporate Housing Rentals and Short-Term Furnished Renta…
Newport Beach, California, United States · On-site
$25/hr–$27/hr
Mid level$402M raised
UDR, Inc. and its affiliated companies are adding an Affordable Housing Specialist to our operations team in Southern, CA. This position supports multiple properties and offices out of Eight 80, our apartment community l…
Join UDR’s Acquisitions Team UDR is seeking a strategic, analytically driven real estate investment professional to join our Acquisitions team. This high-impact role will help source, evaluate, and execute multifam…
Skills: Financial analysis, Real estate investment, Underwriting, Due diligence, Portfolio valuation
Senior Service Technician - Huntington Vista Apartments
Huntington Beach, California, United States · On-site
$28/hr–$31/hr
Mid level$402M raised
UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at Huntington Vista, our apartment community (220 homes) located in Huntington Beach, CA. Do you thrive on crafting an a…
UDR is seeking a Resident Services Manager 2 to join our team at Addison Apartments at The Park! GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by cr…
UDR, Inc. and its affiliated companies are seeking a Resident Services Manager to join our team in Costa Mesa, CA. This position focuses on and manages all aspects of customer service and resident relations at 27 Seventy…
Skills: Multi-family operations, Property management, Customer service, Team leadership, Staff training
Apartment Maintenance Technician - 27 Seventy Five
Costa Mesa, California, United States · On-site
$24/hr–$26/hr
Mid level$402M raised
UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at 27 Seventy Five Mesa Verde, our exclusive apartment community (964 homes) located in Costa Mesa, CA. Do you thrive on crafti…
UDR, Inc. is now hiring a Centralized Success Specialist to join our team at our corporate office in Highlands Ranch. GENERAL SUMMARY OF DUTIES: A customer service-oriented professional responsible for engaging with pros…
Resident Service Specialist - 3099 Iowa Apartments - Brand-New, Lease-up
Riverside, California, United States · On-site
$27/hr–$30/hr
Mid level$402M raised
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at 3099 Iowa, a brand-new, lease-up apartment community (300 homes) located in Riverside, CA. Do you thrive on crafting an…
Maintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR. UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at Alafaya Woods…
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Co…
Skills: Customer Service, Property Management, Onesite, CRM, Microsoft Office
Resident Service Specialist - Residences at Lake Merritt Apartments
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$29/hr–$32/hr
Full-time
high school, associate degree
Medical plan, Dental plan, Vision plan, Medical flexible spending account, Dependent care spending account, Lifestyle spending account
Posted 8h ago
~40 hrs/week
Responsibilities
The Resident Service Specialist manages move-in coordination, resident communications, and property condition oversight to ensure a seamless living experience. They also provide administrative support, handle resident inquiries, and maintain community standards through daily property walks.
Requirements
Candidates must have experience in multi-family or hospitality operations and office settings, along with strong customer service skills. A high school diploma is required, while an associate degree in business administration is preferred.
Full job description
UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Residences at Lake Merritt, our exclusive apartment community (173 homes) located in Oakland, CA.
Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?
As a Resident Service Specialist, you ensure our residents are provided a seamless move-in experience and an enhanced lifestyle during their residency.
Essential Job Functions:
Move-In Coordination
Ensure each new resident has a move-in orientation conducted by appointment.
New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
OneSite Responsibilities
Scan all required move-in documents into OneSite.
Oversee Pending Tasks.
Customer Service Administration
Guide walk-in traffic and minimize the wait time.
Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
Organize incoming packages systematically and distribute as needed.
Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
Walk through all amenities daily to ensure they are stocked and in good condition.
Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
Provide superior customer service to internal and external customers.
Back-Up coverage
Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
Complete market summary and comp reports as directed.
Comply with all Company policies and procedures related to employment.
Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
Perform Resident Service Manager duties in the absence of the Resident Service Manager.
Associate degree in business administration or equivalent, is preferred
Career Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
UDR, Inc. (NYSE: UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of March 31, 2025, UDR owned or had an ownership position in 60,047 apartment homes, including 300 apartment homes under development. For over 52 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.
Offices: 1745 Shea Center Drive, Suite 200, Highlands Ranch, Colorado 80129, US
UDR, Inc. (NYSE: UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of March 31, 2025, UDR owned or had an ownership position in 60,047 apartment homes, including 300 apartment homes under development. For over 52 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.
Offices: 1745 Shea Center Drive, Suite 200, Highlands Ranch, Colorado 80129, US