New York, New York, United States · On-site
UDR is seeking a Resident Service Specialist to join our team at Columbus Square (710 units) located in NY. The pay range for this role is between $30-33/hour. GENERAL SUMMARY OF DUTIES: Responsible to coordinate respons…
Skills: Customer Service, Property Management, Onesite, CRM, Fair Housing Laws
Santa Monica, California, United States · On-site
$24/hr–$26/hr
UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at Junction Santa Monica, our exclusive apartment community (66 homes) located in Santa Monica, CA. Do you thrive on crafting a…
Skills: Residential Plumbing, Electrical Repair, Appliance Repair, Painting, Drywall
Douglas County, Colorado, United States · Hybrid
$114k–$134k/yr
Project Manager – IT Infrastructure & Security UDR is seeking a thoughtful, organized, and technically fluent Project Manager to help drive high-impact technology initiatives across the organization. This is a high…
Skills: Project Management, Cybersecurity Coordination, Cloud Infrastructure, Network Modernization, Business Continuity and Disaster Recovery
Plano, Texas, United States · On-site
Senior Maintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at …
Skills: Plumbing, Electrical, Appliance Repair, Painting, Drywall
Addison, Texas, United States · On-site
UDR, Inc. is seeking a Resident Service Specialist to join our team at Vitruvian West, our apartment community (1,154 homes) located in Addison, Texas. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to re…
Skills: Customer Service, Property Management, Administrative Support, CRM Management, Onesite
Addison, Texas, United States · On-site
Senior Maintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at …
Skills: Plumbing, Electrical, Appliance Repair, Painting, Drywall
District of Columbia, United States · On-site
UDR is seeking an Affordable Housing Specialist to join our team at Waterside Towers located in Washington, DC. GENERAL SUMMARY OF DUTIES: Responsible for maintaining compliance, monitoring and management of Affordable H…
Skills: Affordable Housing Compliance, Section 8 Processing, Resident Certification, Fair Housing Laws, OneSite Software
District of Columbia, United States · On-site
UDR is seeking a Resident Services Manager 2 to join our team at Waterside Towers located in Washington, DC. GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer s…
Skills: Customer Service, Property Management, Personnel Management, Vendor Management, Financial Planning
Woburn, Massachusetts, United States · On-site
$27/hr–$30/hr
UDR is now hiring a Resident Service Specialist to join our team at Inwood West, our apartment community (446 homes) in Woburn, MA. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issue…
Skills: Customer Service, Move-In Coordination, Administrative Support, CRM Management, Property Oversight
Costa Mesa, California, United States · On-site
$28/hr–$31/hr
UDR, Inc. and its affiliated companies are seeking a Business Manager to join our operations team in Southern, CA. This position, along with seven other Business Managers, support multiple properties and office out of 27…
Skills: Rent Collections, Eviction Proceedings, Delinquency Management, Financial Reporting, Customer Service
Douglas County, Colorado, United States · On-site
$86k–$101k/yr
UDR, Inc. is now hiring a Cybersecurity Analyst II to join our team. GENERAL SUMMARY OF DUTIES: Responsible for advanced security monitoring, investigation, and incident response activities while supporting enterprise cy…
Skills: Security Monitoring, Incident Response, Threat Analysis, SIEM Platforms, XDR/EDR
Towson, Maryland, United States · On-site
$26/hr–$28/hr
Service Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR. UDR, Inc. and its affiliated companies are seeking a Service Technician to join our team at Towson Promenade, our…
Skills: Plumbing, Electrical Maintenance, Appliance Repair, Painting, Drywall
Tampa, Florida, United States · On-site
Maintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR. UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at {Property}, o…
Skills: Plumbing, Electrical Maintenance, Appliance Repair, Painting, Drywall
Douglas County, Colorado, United States · On-site
UDR, Inc. is now hiring Centralized Ops Specialists to join our team at our corporate office in Highlands Ranch. Timeframe: July - September, with duration lasting about 3 months GENERAL SUMMARY OF DUTIES: Responsible to…
Skills: Lead Management, Sales, Customer Relationship Management, Lease Administration, Customer Service
Seattle, Washington, United States · On-site
$26/hr–$30/hr
UDR, Inc. and its affiliated companies are adding a Dual-Site Maintenance Technician to our team at The Kennedy Building & Lightbox, our exclusive apartment communities (287 total homes) located in Seattle, WA (Universit…
Skills: Residential Plumbing, Electrical Repair, Appliance Repair, Painting, Drywall
Douglas County, Colorado, United States · On-site
$25/hr–$30/hr
UDR, Inc. is now hiring a Technical Support Specialist to join our team at our corporate office in Highlands Ranch. GENERAL SUMMARY OF DUTIES: The Technical Support Specialist is responsible for providing Tier 1 support …
Skills: Tier 1 Technical Support, Windows 10, Apple MAC-OSX, Office365, Active Directory
Douglas County, Colorado, United States · Hybrid
$99k–$116k/yr
UDR, Inc. is now hiring a Network Engineer to join our team. GENERAL SUMMARY OF DUTIES: The Network Engineer supports and maintains the company’s network infrastructure, acting as the first escalation point for Net…
Skills: Network Configuration, Troubleshooting, Cisco Routing and Switching, Palo Alto NGFW, F5 BIG-IP Load Balancers
Philadelphia, Pennsylvania, United States · On-site
Maintenance Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR. UDR, Inc. and its affiliated companies are seeking a Maintenance Technician to join our team at {Property}, o…
Skills: Plumbing, Electrical Maintenance, Appliance Repair, Painting, Drywall
Braintree, Massachusetts, United States · On-site
$26/hr–$29/hr
Service Technician – Every day is an opportunity for you to turn an apartment into a home. #WRK4UDR. UDR, Inc. and its affiliated companies are seeking a Service Technician to join our team, supporting Lenox Farms …
Skills: Plumbing, Electrical, Appliance Repair, Painting, Drywall
Foxborough, Massachusetts, United States · On-site
$33/hr–$36/hr
UDR is now hiring a Resident Services Manager 2 to join our team at Lodge at Foxborough, our apartment community (250 homes) in Foxborough, MA. GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the mana…
Skills: Property Management, Customer Service, Resident Relations, Vendor Management, Staff Supervision
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Coordinate resident service issues, move-in orientations, and administrative functions to maintain high customer service standards. Oversee property conditions and provide backup support for leasing and community management tasks.
Requires a high school diploma and at least two years of office experience, with a preference for an associate degree and residential property experience. Must possess strong interpersonal skills, knowledge of Fair Housing laws, and proficiency in MS Office.
UDR is seeking a Resident Service Specialist to join our team at Columbus Square (710 units) located in NY.
The pay range for this role is between $30-33/hour.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.
Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.
Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Must have and maintain a valid driver’s license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
UDR, Inc. (NYSE: UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of March 31, 2025, UDR owned or had an ownership position in 60,047 apartment homes, including 300 apartment homes under development. For over 52 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.
Offices: 1745 Shea Center Drive, Suite 200, Highlands Ranch, Colorado 80129, US
UDR, Inc. (NYSE: UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of March 31, 2025, UDR owned or had an ownership position in 60,047 apartment homes, including 300 apartment homes under development. For over 52 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.
Offices: 1745 Shea Center Drive, Suite 200, Highlands Ranch, Colorado 80129, US
