Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
$12/hr–$18/hr
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States • On-site
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Manages patient intake, registration, and financial clearance to ensure a seamless front-office experience. Coordinates clinic scheduling and collects time-of-service payments to support revenue cycle performance.
Requires a high school diploma and 1-2 years of customer service experience, preferably in healthcare administration. Must be proficient in EMR systems and have a strong understanding of insurance verification and HIPAA standards.
About Us:
At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.
Our mission is simple yet powerful: Extraordinary people improving lives.
The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).
Benefits offered with this full-time position:
Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
Physical Demands:
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
Pivot Physical Therapy, an Athletico company, is a leading provider of the highest quality orthopedic rehabilitation services to communities, employers and athletes with over 250 locations throughout the East Coast. Our team is comprised of the region’s most reputable clinicians dedicated to providing exceptional patient care, and we are proud to maintain a world-class patient satisfaction rating. Utilizing evidence-based practice and ongoing clinical successes, Pivot is a preferred provider of top physicians. We are also passionate about giving back to the communities we serve through outreach, volunteer and fundraising initiatives supported by the Pivot Cares Foundation. Our comprehensive services include physical and occupational therapy, workers' compensation and onsite employer services, athletic training, and over 50 specialty services, including free assessments, pelvic health, spine health, hand therapy, concussion management, and more. For more information, or to find a Pivot clinic near you, visit www.pivotphysicaltherapy.com.
Offices: 501 Fairmount Ave. Suite 302, Towson, MD 21286, US
