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$60k–$65k/yr
Full-time
professional certificate, associate degree, bachelor degree
Fully Stocked Kitchen, Coffee, Snacks, Beer On Tap, Dog Friendly Office, Transit Accessible Location
Posted 48d ago
~40 hrs/week
Responsibilities
Provide hands-on technical support for hardware, software, and networking systems for the design studio and its sister company. Manage IT security, user accounts, and device lifecycles while maintaining technical documentation and SOPs.
Requirements
Requires a degree or diploma in IT or a related field with 2-3 years of hands-on experience. Candidates should possess expertise in network security, Microsoft 365, and the ability to work independently in a fast-paced environment.
Full job description
LIV Design Studio is an award-winning multi-disciplinary design firm located in Vancouver. Since our inception in 2012, we have become one of the most trusted and recognized interior design firms both locally and internationally. We have completed projects from Vancouver to Toronto and as far away as London and Hong Kong.
Join our team as our next IT Support Specialist. The successful candidate will possess an excellent understanding of networking, software and hardware systems, and related technologies. This role supports LIV Design Studio team and our sister company for our day-to-day technology needs.
What You’ll Be Doing:
Providing hands-on support for hardware and software installations, configurations, and updates
Troubleshoot hardware, application, and network-related issues
Assist in the setup and maintenance of user accounts, permissions, and access rights across various IT systems
Contribute to the development and implementation of IT security measures and protocols
Work with core networking technologies, including TCP/IP, LAN/WAN, DHCP, DNS, Routing, Wireless Access Points, Switching, VPNs, and Firewalls
Support Hyper-V Virtualization, Backups, and Disaster Recovery
Administer Microsoft 365, Azure, Exchange and SharePoint
Manage NAS devices and RAID configurations
Detect, respond to, and escalate security incidents
Develop and maintain IT policies, SOPs, knowledge base, and end-user training materials
Oversee end-to-end device lifecycle management, including tracking, procurement, vendor coordination, and license management
Conduct ad-hoc tasks to support ongoing IT projects
Collaborate with internal and external teams as needed to gather requirements and assess physical and technical security risks to data, software, and hardware
What You Bring to Us:
Certificate / Diploma or Degree in Information Technology or related field with 2-3 years of hands-on experience. CompTIA or Microsoft certifications is a plus
Ability to automate patching, Backups and on-boarding procedures.
Working expertise in network and security solutions
Experience detecting and responding to security incidents such as malware, phishing, account compromise, and network anomalies
Team player with strong interpersonal and verbal / written communication skills
Ability to manage changing priorities
The ability to work independently and as a team in a fast-paced environment
Excellent attention to detail and the ability to plan and prioritize your workload without supervision
Experience creating and updating SOPs and knowledge base documentation
Bonus:
Working expertise in AutoDesk Products, Panasonic VoIP, PowerShell, Cpanel and familiarity with Chaos V-ray
Has a security-oriented mindset and is interested in security testing
Experience supporting Render farms
What to Expect:
Join a passionate and creative team that learns, collaborates, and succeeds together
Refuel throughout the day with our fully stocked kitchen – we have great coffee, lots of snacks, and beer on tap
Work in a bright and spacious open office space, with great natural lighting along the Vancouver Seawall
Bring your dog to work – we welcome all four-legged friends in our office
Transit-accessible location, with plenty of great restaurants and cafes nearby
We like to have fun! Join us for fun events, lunches and patio time
Please note, only qualified candidates will be contacted
At Machobear Studios, we let curiosity continuously refine our vision for the future. As digital crafters, we aim to realize this vision through creating new and exciting products.
Offices: Vancouver, BC V6G 2V4, CA
Information TechnologyInformation ServicesGraphic Design