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Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small…
Skills: Technical support, Customer service, Troubleshooting, IP Telephony, Networking fundamentals
Vancouver, British Columbia, Canada · On-site
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Vancouver, British Columbia, Canada · On-site
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Document Control Coordinator Full time, Permanent Vancouver, BC Work with people who treat you like friends. Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our co…
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Superintendent Full-time, Permanent Vancouver, BC Work with people who treat you like friends. Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our company sees con…
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Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the…
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Yard Supervisor Full-time, Permanent Coquitlam, BC Work with people who treat you like friends. Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our company sees co…
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At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British …
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Vancouver, British Columbia, Canada · On-site
At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British …
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Vancouver, British Columbia, Canada · On-site
At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British …
Skills: Electrical installation, Troubleshooting, Leadership, Event technical services, Plumbing
Vancouver, British Columbia, Canada · Hybrid
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Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Ste…
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Vancouver, British Columbia, Canada · On-site
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Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have bee…
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Purdys ChocolatierVancouver, British Columbia, Canada · Hybrid
$95k–$110k/yr
Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of ou…
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Vancouver, British Columbia, Canada · On-site
$19/hr–$29/hr
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Skills: Retail operations, Cash reconciliation, Coaching, Mentoring, Customer service
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The Support Desk Analyst serves as the first point of contact for Ooma Enterprise, providing initial troubleshooting for IP Telephony issues. They are responsible for managing customer inquiries, facilitating escalations, and educating clients on platform usage and best practices.
Candidates must be fluent in French or Québécois and available to work a Wednesday to Sunday schedule. Prior experience in Tier 1 technical support or customer success is preferred, along with a strong aptitude for networking fundamentals.
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
The Ooma Support Desk Analyst(Wednesday - Sunday schedule) serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.
Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction.
What You’ll Do:
Experience We’re Looking For:
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.
Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.
The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
Award-winning phone and communications services for businesses and consumers.
Ooma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today.
Offices: 525 Almanor Ave, Sunnyvale, California 94085, US
