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Part-time
high school
Daily pay, Telemedicine, Virtual mental health care, Health insurance, Life insurance, 401k plan
Posted 23h ago
~40 hrs/week
Responsibilities
The Guest Service Representative is responsible for greeting guests, managing check-in and check-out procedures, and ensuring the front desk area remains organized. They also handle cash transactions, assist with lobby activation, and provide professional support to guests via phone and in-person interactions.
Requirements
Candidates must have a minimum of one year of experience in front desk operations and possess a high school diploma or equivalent. Strong verbal and written communication skills, basic computer proficiency, and the ability to provide excellent guest service are required.
Full job description
Schulte Hospitality Group isseekinga dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What'sin it for you? When you joinSHGyou'llbe part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us.After all, webelieve our greatest and mostvaluable assetis our people! SHGprovidesa rewarding, fun and flexible work environment, excitingperks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paidtoday, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
Our Company:Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovative hoteliers and restauranteursoperatingmore than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personalrecognition
Reviews arrival lists daily andassistsin preparing and assembling welcomeamenities
Escort VIPs to room and check them in prior toarrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
Responsible for issued bank. Count bank atbeginningand end of shift. Ensure that all cash drops are done in accordancetowith proper cash handling procedures and report all cash over/ shorts to management.
Keepfrontdesk area clean and organized.
Assistingwith lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out withguest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs andinquiries
Perform various other duties asassigned
Perform various other duties as assigned to meet businessobjectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE,SKILLSAND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and inwriting
Ability to exceed expectations of guests and teammembers
Excellent time management skills
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended toprovidea general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Groupis an Equal Opportunity Employer.
Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members. Founded in 1999 by generations of passionate hoteliers, Schulte is one of the industry's most respected full-service operators, with a diverse portfolio spanning leading brands like Marriott, Hilton, IHG, Hyatt, and Graduate Hotels, as well as distinctive luxury, boutique, and independent resorts. Headquartered in Louisville, KY and with an office in London, Schulte is known for providing high-touch client service, delivering data-driven top line and bottom-line results to owners, and developing leaders on property teams.
For more information, visit: www.schultehospitality.com
Offices: 2000 High Wickham Place, Louisville, KY 40245, US
HospitalityBusiness DevelopmentConsultingManagement ConsultingHotels & ResortsHotel and travel accommodation