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Job DetailsJob Location: S4KF - Tampa, FL 33607Position Type: Full TimeEducation Level: Graduate DegreeTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social Services

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. , this position provides full-time, bi-lingual, therapeutic counseling services to residents residing in both East and South Hillsborough County, who have no access to mental health therapy services either due to lack of insurance or access to needed services is an issue. This position will also provide some evidence-based Nurturing Parenting groups to parents/guardians enrolled in the program. Counselor will provide services through our community-based model which allows for the counselor to provide services in-home, at school or within the community where the program participants reside. Counselors can provide services virtually using Telehealth for participants with a documented need. Counselor may provide evening sessions when deemed clinically appropriate. The Counselor collaborates with Promotoras on the team as needed to obtain necessary resources for each client. The Mental Health Counselor reports to the Successful Families & HIPPY Program Manager, and in their absence, the Director of Success 4 Kids & Families.

Strategic/Transformational Duties and Responsibilities

Responds to clients using agency, contract and program policies and procedures.
Advocates for services and resources for families
Assist and participate in research activities required for grant sourcing and proposals.
Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional Duties and Responsibilities

Accept referrals from internal programs, community partners/agencies and schools that function within our service delivery areas(East and South County) for needed therapy services.
Contact client families to offer and explain the Successful Families program and the services available.
Perform initial assessment of client needs and coordinate with team members to fulfill Family Support Plan.
Provide strengths focused, client centered, individualized therapeutic services to families identified.
Ensure complete confidentiality of all client business and transactions.
Develop a comprehensive understanding of all internal and community programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings.
Coordinate with the Program Manager and/or Clinical Director regarding client’s services as needed.
Bring cases to closure within standard timeframes and submit client records for archiving.
Submit reports to referral source as required regarding the scope of services provided to the client, and the client’s progress.
Enter all appropriate interactions in the electronic health record.
Enter all appropriate data in the Children’s Board of Hillsborough County data system.
Occasional outreach to community partners to make them aware of the Successful Families program.
Participate and facilitate Nurturing Parenting Groups with Promotora’s in East and South County.

Performs other such duties as may be assigned by the Successful Families & HIPPY Program Manager or Director of Success 4 Kids & Families.

Required Competencies

Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

Master’s Degree in Mental Health, Social Work, Psychology or a comparable Master’s level program
Licensed or Licensed eligible as either a Licensed Clinical Social Worker, Licensed Mental Health Counselor or Licensed Marriage and Family Therapist
Minimum of two years experience in a clinical position working with children and their families

Knowledge, Skills and Abilities

Bi-Lingual (Spanish/English)
Strong analytical ability and proficiency with applicable technologies and software utilization.
Effective presentation, written and verbal communications skills.
Knowledge of community resources.
Ability to collect and evaluate data.
Ability to prepare reports relating to clients.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Ability to problem solve.
Ability to organize and prioritize work.
Ability to accurately assess and diagnose clients.

Skill in counseling others in attaining self-sufficiency.
Skill in operating Windows based computer operating programs.
Knowledge of and compliance with HIPAA regulations.
Have knowledge of and compliance with the policies and procedures of the Agency.
Team player who is passionate about the agency’s mission.
Committed to collaboration and partnership building

Physical Demands/Working Conditions

Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment.

Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet.

Travel: Daily; Local travel for client visits.

Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.Qualifications