Description Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX) $26.79/hour | Union-Represented (OPEIU) At Crisis Connections, we believe that every person d…
Skills: Crisis Intervention, Suicide Risk Assessment, Behavioral Health Assessment, De-escalation, Empathetic Communication
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Full-time, Part-time
high school, associate degree, bachelor degree, professional certificate
Full Benefits, Paid Training, Onboarding
Posted 31d ago
~40 hrs/week
Remote in Arizona, United States, Ohio, United States, Texas, United States, Washington, District of Columbia, United States
Responsibilities
Provide empathetic crisis intervention and suicide risk assessments via phone, chat, and text. Collaborate with clinicians to develop safety plans and connect individuals to community resources.
Requirements
Requires a high school diploma with 4 years of behavioral health experience, or a degree with 1-2 years of experience. Must obtain an Agency Affiliated Counselor (AAC) credential by the end of the probationary period.
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters
The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment—meeting people where they are and helping them move toward safety and stability.
What You’ll Do
As a 988 Crisis Call Specialist, you will:
Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
Conduct suicide risk and behavioral health assessments and support de-escalation
Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
Develop safety and action plans with individuals in crisis
Connect callers to appropriate community resources and crisis response partners
Accurately document interactions in the electronic health record
Follow established 988 Lifeline protocols and performance standards
Contribute to shared team goals for response times, availability, and quality care
Requirements
What We’re Looking For We’re seeking candidates who bring both skill and heart to this work.
Required Qualifications:
High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience)
Strong verbal and written communication skills
Ability to multitask across multiple software platforms in a fast-paced environment
Ability to remain focused and grounded during emotionally intense conversations
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Preferred Experience:
Crisis intervention or suicide prevention experience
Behavioral health or contact center experience
Knowledge of the King County public mental health system
Technology & Work Environment This is a fully remote position, with requirements to support confidentiality and service quality:
Must reside in Washington, Arizona, Ohio, or Texas
Reliable high-speed internet (wired connection preferred; no hotspots)
Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
Quiet, private workspace suitable for confidential conversations
Ability to sit or stand and use a headset for extended periods
A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request.
Scheduling & Pay
Multiple schedules available (part-time and full-time)
Our Commitment to Inclusion Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you’re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we’d love to hear from you.
Apply today and help answer the call when it matters most.
Our passion is caring and listening – empowering people to make positive life changes.
Industry
Non-profit Organizations
Company size
201-500 employees
Founded
1964
Headquarters
Seattle, WA
LinkedIn followers
6,825
Mission: To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
Crisis Connections has been at the heart of the Seattle-King County safety net for 50 years. We provide a variety of text, chat and phone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State.
Our core services include:
- King County 988 & Regional Crisis Lines: Immediate assistance for people experiencing emotional distress, mental health crisis, or considering suicide. All calls are anonymous and confidential. Available 24/7/365.
- WA Recovery Help Line: A statewide resource for people struggling with mental health, substance abuse, or problem gambling.
- King County 2-1-1: Provides expert assistance in finding community resources and health/human services. Need help but don’t know where to turn? Dial 2-1-1.
- Teen Link: An anonymous and confidential help line for youth, answered by teen volunteers. Phone and chat are available every evening from 6-10pm. Teen Link also provides youth suicide prevention trainings in area schools.
- WA Warm Line: A statewide peer support help line for people living with mental illness.
- Survivors of Suicide: Support groups for anyone who's lost a loved one to suicide.
For more information visit: www.crisisclinic.org
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Crisis Connections is a non-profit agency registered with the Secretary of State as a charitable organization. We are state-licensed as an emergency telephone service and chemical dependency provider. We are accredited by the Alliance of Information & Referral Systems and CONTACT USA.
Crisis Connections is an equal opportunity employer and service provider.
Offices: Northgate Area, Seattle, WA 98115, US
Crisis InterventionSuicide Prevention & InterventionInformation & Referral ServicesVolunteer OpportunitiesCommunity Trainingsand Linkage to Community Resources & Social ServicesHealth CareConsultingNon ProfitProfessional Services