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Lead the technical vision and architecture of a brand-new design system, focusing on token architecture and component APIs. You will also shape how AI coding agents generate production-quality UI and establish frontend best practices across the engineering organization.
Requires 3+ years of frontend experience with a proven track record of owning or evolving design systems across multiple teams. Candidates must have deep expertise in TypeScript and modern frontend tooling, along with strong product and design instincts.
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
At Assembled, we're rebuilding how design and engineering create products from the ground up — a brand-new design system and the AI-native workflows that bring it to life. We're looking for a Software Engineer to lead the technical vision for that work: defining the architecture of the system, building the infrastructure around it, and helping shape the next generation of design-to-code workflows.
Working closely with our Design Systems Designer, you'll make foundational decisions that influence every product team at Assembled — from component APIs and token architecture to performance, accessibility, developer experience, and how AI coding agents generate production-quality UI.
Own the technical direction of our design system, from token architecture and components to tooling, testing, and adoption
Shape how AI coding agents build UI, through component APIs, documentation, guardrails, and developer workflows
Modernize our frontend foundations, including component architecture, tooling, and development patterns
Raise the bar for frontend quality, including performance, accessibility, responsiveness, and interaction detail
Build the infrastructure that keeps the system reliable at scale, including testing, visual regression, CI/CD, and versioned releases
Establish frontend best practices across teams, helping engineers build more consistent, maintainable, and high-quality user experiences
Influence product decisions early, surfacing technical constraints, tradeoffs, and opportunities throughout the design process
Has 3+ years of experience building frontend products, with meaningful ownership over architecture and technical direction
Has owned or significantly evolved a design system used across multiple teams or products
Has deep frontend expertise, including TypeScript, component architecture, and modern frontend tooling.
Has raised the quality bar of a product, improving performance, accessibility, usability, and interaction design
Has strong product and design instincts, with a sharp eye for craft and user experience
Communicates clearly and collaborates effectively, especially across engineering and design
Is excited about AI-assisted development workflows, and how design systems can help guide and accelerate AI-generated code
Experience with our full stack: React, Storybook, and data visualization libraries such as visx, D3, or Chart.js
Experience building B2B SaaS or highly interactive, data-rich applications
Generous medical, dental, and vision benefits
Flexible time off
Monthly credits for professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Catered lunches every day (M–F) and fully stocked SF office
401(k) plan enrollment
The estimated base salary range for this role is $160,000 - $270,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
The support operations platform | Enabling great support, from workforce planning to AI automation
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Offices: 2525 16th St, San Francisco, California 94103, US · 133 W 25th St, New York, NY 10001, US
