Scottsdale, Arizona, United States · Hybrid
$21/hr–$25/hr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Production support, System monitoring, Network monitoring, Troubleshooting, Incident management
Scottsdale, Arizona, United States · Hybrid
$104k–$130k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Strategic sourcing, Vendor management, Contract negotiation, Procurement, Pricing negotiation
Scottsdale, Arizona, United States · Hybrid
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: DevOps, Cloud infrastructure, System reliability, Automation, CI/CD
Scottsdale, Arizona, United States · Hybrid
$106k–$156k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Site reliability engineering, Automation, Scalability, Observability, Monitoring systems
San Francisco, California, United States · Hybrid
$131k–$192k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: UX design, Product design, Figma, Prototyping, Fintech
Scottsdale, Arizona, United States · Hybrid
$145k–$186k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: CI/CD Engineering, AWS Cloud Infrastructure, Docker, Podman, Kubernetes
Scottsdale, Arizona, United States · Hybrid
$118k–$152k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: PySpark, Java, Spring Boot, SQL, Git
Scottsdale, Arizona, United States · Hybrid
$84k–$105k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Data analysis, Data quality, Project management, CRM tools, Technical requirements
San Francisco, California, United States · Hybrid
$174k–$223k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Java, AWS, Spring, Spring Boot, Distributed Systems
Scottsdale, Arizona, United States · Hybrid
$116k–$145k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: IT Audit, Internal Controls, Risk Assessment, Project Management, Staff Management
New York, New York, United States · Hybrid
$125k–$156k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Process Optimization, Management Consulting, Stakeholder Management, KPI Analysis, Change Management
Scottsdale, Arizona, United States · Hybrid
$129k–$161k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Workday Configuration, HRIS Strategy, People Leadership, Business Process Design, System Optimization
Scottsdale, Arizona, United States · Hybrid
$117k–$143k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Program management, Project management, Risk management, Strategic planning, Agile
Scottsdale, Arizona, United States · Hybrid
$83k–$132k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: PySpark, Python, Spark, Scala, Tableau
Scottsdale, Arizona, United States · Hybrid
$84k–$105k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Enterprise Risk Management, Risk Assessment, Key Risk Indicators, Data Analysis, Reporting
Scottsdale, Arizona, United States · Hybrid
$150k–$240k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Product management, Product strategy, Agile development, Design thinking, Cross-functional leadership
Scottsdale, Arizona, United States · Hybrid
$122k–$149k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Identity and access management, Saviynt enterprise identity cloud, Identity governance, Access certification, Segregation of duties
Scottsdale, Arizona, United States · Hybrid
$106k–$130k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Java, Test automation, CI/CD, API testing, Selenium
Scottsdale, Arizona, United States · Hybrid
$118k–$183k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: AWS, Cloud Engineering, DevOps, Kubernetes, Terraform
Washington, District of Columbia, United States · Hybrid
$186k–$232k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Social Media Governance, Risk Management, Social Listening, Intelligence Reporting, Operational Risk
Scottsdale, Arizona, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
This position provides production application, system, and network support while overseeing file processing and ensuring jobs are completed as scheduled. It also involves monitoring system performance, performing initial triage, and documenting incidents within a ticketing system.
Candidates must have at least a high school diploma and a minimum of 1 year of work experience or training. Proficiency in Windows, Linux, and IBM Mainframe environments is required, along with the ability to work weekends.
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
This position provides production application, system, and network support, oversees file processing, and ensures processing jobs are completed as scheduled.
This position also monitors system, and network environmental performance and provides initial triage, troubleshooting and user support (via phone, email, or internal ticketing system).
The Production Assurance and Resiliency - Operations Team supports a 24/7 operation. This position will support the Fri-Sun 10am-11pm shift.
Provide support to internal and external customers, researching and resolving issues according to documented procedures and escalating to appropriate on-call staff as needed.
Assists in development of self-service tools, by providing accurate categorization, prioritization of all customers contacts via our Customer Relationship Management tool (CRM).
Monitor all production applications, and internal systems: to ensure the delivery of all input, and output files is successfully.
Troubleshoot unsuccessful or missing file deliveries according to approved processes.
Monitor all systems, network, and applications components for operational stability.
Responsible for identifying and tracking gaps in operational analytics protocols to assist in the creation of automated, and practical solutions.
Identify and report system, application and network issues ensuring all events are entered into the ticket tracking application.
Perform triage and troubleshooting, and appropriately escalate incidents that cannot be resolved.
Track and monitor escalated issues to ensure proper and timely resolution.
Providing clear and concise communication, documentation, and severity trending.
Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
Create and maintain documentation of operational processes to conform to audit requirements.
Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization
High school diploma.
Minimum of 1 year of work experience or on-the job training.
Must be able to work different schedules, including nights and weekends.
Familiarity with Windows, Linux, IBM Mainframe operating systems.
Experience with Microsoft Office applications.
Ability to research and resolve basic technical issues.
Effective written and verbal communication skills. Excellent customer service and ability to communicate clearly and professionally under pressure in a fast-paced environment.
Attention to detail, accuracy, policy compliance, and ability to follow documented processes and procedures.
Ability to multi-task, prioritize and manage time effectively.
Team-oriented and collaborative.
Background and drug screen
Education and experience typically obtained through completion of a bachelor's degree in Information Systems or related field
Experience supporting batch and real-time payment applications and an ability to relate business needs to system capability
Prior experience working in computer operations, application support or customer support role.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The base pay scale for this position in:
Phoenix, AZ: $21.15 - $25.00 hourly
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.
Early Warning Services, LLC, helps power payments innovation across the United States banking sector –enabling financial access, advancing reliable and fast payments for America’s consumers and small businesses, and helping banks and credit unions protect the people and businesses they serve. For more than 35 years, Early Warning has worked with banks, credit unions, businesses, and government agencies to help drive prosperity, deliver bold innovation, and improve how payments are made.
Offices: Scottsdale, Arizona 85250, US · San Francisco, California 94105, US · Chicago, Illinois 60606, US · New York, NY 10022, US · Washington, D.C., US
Early Warning Services, LLC, helps power payments innovation across the United States banking sector –enabling financial access, advancing reliable and fast payments for America’s consumers and small businesses, and helping banks and credit unions protect the people and businesses they serve. For more than 35 years, Early Warning has worked with banks, credit unions, businesses, and government agencies to help drive prosperity, deliver bold innovation, and improve how payments are made.
Offices: Scottsdale, Arizona 85250, US · San Francisco, California 94105, US · Chicago, Illinois 60606, US · New York, NY 10022, US · Washington, D.C., US
